Stunning resort at gran bahia principe,riviera maya mexico
Holiday overall was excellent.Some chaos at the airport when all the terminals went down and no-one was available to tell us where to queue causing a 2 hour delay. The resort was even better than we expected. Beautiful grounds, rooms were decent sized (we upgraded to junior suite),food in the a la carte restaurants was excellent,lobbys are gorgeous and the staff are fantastic,very polite and smiley. We asked for a top floor room and thats what we got. Pools are beautiful and absolutely huge. Not a lot of nightlife if thats what youre looking for(we weren't).There's acts on every night in the theatre for an hour and they are really good,very professional. The entertainment team work really hard to make sure everyone has good fun. Theres live music on in lots of the music lounges and when all of those close, theres the nightly disco at Hacienda. No need to walk home either because the buses that run around the resort regularly run right up till 2.30am. Cant wait to go back
October 15, 2012
Best hotel I;ve been to in Benidorm
Had a fantastic time. Hotel is spotless, well maintained and all the staff are very good at their job. Food was excellent as were the friendly restaurant staff. In an ideal position, just around the corner from the cabaret clubs. Should imagine it would be loud in the summer months but then everywhere in Benidorm is noisy then. We would choose this hotel if we have a return visit back to the resort.
February 8, 2014
VERY CLEAN,FRIENDLY STAFF EXCELLENT LOCATION
This hotel was in a goods location in the centre of Benidorm, Food was good but had a couple of days when the choice was limited. The standard of the rooms was good and were very clean. I would recommend this Hotel to friends and family, in fact we are going back next year with friends.
October 11, 2012
excellent central location
exc ellent central location good food helpfull staff very clean only down side is if you are on high floor it takes a while to get a lift but saying that we cannot wait to go back for the 5th time to the presidente
October 11, 2012
Food not the best
The hotel was in good location pool area was nice
The food wasn't the best eat out most of the time
October 11, 2012
just got back after 2 weeks at the presidente read views before i went and dont no if these people where in the same hotel
August 5, 2012
the hotel was lovely rooms comfy and the food was brilliant the hotel is in a lively area of benidorm
October 1, 2011
Family Holiday that we had planned for over a year
I booked this holiday with my 3 children who are aged 7, 13, and 15 all i requested when booking was that we were all in the same room or rooms with a joining door as my 2 eldest children were priced as adults. I kept checking with Thomas Cook who had assured me that they would inform the hotel of my request and make sure that we weren't seperated. My sister was also traveling with us with her Autistic Son aged 5. On arrival to our apparently family friendly hotel we were directed to the receptionist to deal with our check in. No hello just an abrupt look she began to give us our room keys. The children had been put in a room at one end of the corridor and us at the other end. I began to explain to the lady that they were to young but she gave me a mouthful of abuse and screamed at me to check into my rooms. I refused to check in and asked to speak to the manager. She then grabbed her badge showing me that she was the receptionist and its her who I would have to deal with. She yelled at me that the hotel was full and that they couldn't do anything. I booked this holiday 13 months in advance and had asked for the simplest of things, every other holiday I have been on with other travel operators I have had this request meet.
September 11, 2011