First family holiday abroad
This was our first holiday abroad with the grand children. I t was a very bad holiday experience at the columbus apartments. We paid £3.700 plus for a week for party of 9 people. When we arrived the receptionist (Bianca) said that the rooms allocated to us wern't suitable but i will show you them.. when we got there, there was no kitchen although we had paid for self catering units. all that was there, was a small table top fridge on the floor, Bianca said that she could get us a kettle.. we refused this room and were allocated rooms 708/711/712 right by the pool, looked lovely but as soon as we entered the rooms, it was dreadful, patches of artex/plaster crumbling off the walls, 2 hob cooker which was glowing bright red and burning all our food, the knobs had all melted and distorted and all temperature numbers were illegible (so spent loads on meals outside which we didnt cater for) tried for ages to get fresh towels, but was told that towels were repleneched when the maid cleaned the rooms.. all the maid did was empty the waste bin and fit a new plastic bag liner. we eventually had new towels on the 4 th day after i went and dumped the dirty smelly towels on reception desk.there was no ventelation in the rooms especially the bedroom and bathroom, neither no windows, it was lit but a small plastic dome sky panel, the rooms were very humid, and clostrophobic, my grandkids were waking up soaking in sweat. The shower was blocking up and flooding the bathroom floor and flooding the hallway, I was told not to use the diable shower, i told them i am disabled and they said not for you, its for wheel chair people, this gutted me..we saw the thomas cook rep and filled forms in and he came and saw all the issues mentioned, I am now currently in contact with thomas cook complaints department as we paid a lot of money for a filthy hotel, rude staff, I WOULD NOT RECOMMEND THIS PLACE TO ANYONE.
October 22, 2014
We had a lovely time here! All the staff were very friendly and made you feel so welcome. When we first arrived I was unsure after reading all the tripadvisor things but that was all wrong this hotel was lovely and we had a blast of a week!!
April 16, 2014
Let down by Thomas Cook and Hotel
We went all inclusive and felt that we where on a conveyer belt, staff seemed completely uninterested. Found a receipt in the bedroom dating back to June 2012, our holiday February2014.
Despite being in a party of 3 adults and one toddler we had to make several journey's to the bar. Food the first week was okay but exactly the same the second week, this was our second holiday at this hotel, we wouldn't be back for a third time.
Very disappointed in Thomas Cook as well, checked into the flight and we where given 4 aisle seats, both outward and return (despite complaining about the return journey) I didn't expect us all to sit together but I fully expected at least 2 seats together for my 2 year old grand-daughter, and yes she did pay for her seat.
March 21, 2014
awsome holiday in the canary islands
hi im callum and im 15
this was awesome and i would love to go back ( wouldnt mind living their)
this was a experiance any one no matter what age, you will love it.
the rooms you stay in have got flatscreen tv's and on weekends you can get a xbox 360 or ps3 in your room.
the food was lovely because it has english, french, chinese, indian, italian ,and other diffrent culture foods.
it is awsome .........
you NEED to come to this hotel
see you guys
February 27, 2014
We travelled as a group of 4 females (Mum and 3 daughters) aged between 45 and 69 on 31st January 2014 which was a Christmas gift for our mum. The apartment we were given was on the 5th floor (rm 502) -not a problem as there was a lift. On opening the door to the apartment we were greeted with a severe damp smell. On entering the room we saw large patches of damp on the ceiling which had been obviously covered with paint which was flaking off, particularly in the kitchen and bathroom areas. As our mum suffers with asthma we refused to stay in the room. Hotel reception insisted that the hotel was full and there were no other rooms available. Fortunately, the Thomas Crook Representative - Craig, was very sympathetic and viewed the apartment himself. He agreed with our findings and approximately 20 minutes later was able to secure another apartment on the 3rd floor. The apartments are very basic but served the purpose for a week's break. The winter sun did not cover many areas of the pool so we spent most of our time on the beaches. We could not comment on entertainment or other facilities as we preferred to research the area.
We would not visit this aparthotel again.
February 16, 2014
Good job weather was good
Stayed at columbus in room 239. When we walked into room just wanted to turn around and come home. Room dated and not even clean. Rep said as it was new year resort was full unless we were prepared to pay 800.00 there and then to upgrade to a hotel that had one room.. All we did was sleep in room well if I can call it sleep 4 of us in 2 beds as what they expected children to sleep on was a hard settee then the second child on a bit of wood underneath with an awful dirty mattress on. Good job weather was good as we were up and out for breakfast as no one in there right mind would have prepared or eaten food in room.
January 15, 2014
My husband and I have just returned from a weeks self catering holiday at the Columbus. After reading the reviews I was a little concerned about the hotel, but I should not have taken any notice of them.
Our room was big enough and very clean, and kept very clean by the maids who came in every day and changed the towels, swept the floors, emptied the bins etc if you wanted the bed changing you just needed to leave a note on it and that was done too.
There was a fridge, kettle, toaster and enough crockery and cutlery for us, the hob only had two rings there was no oven, but who goes on holiday to slave away over a hot stove when eating out can is so cheap.
The pool area is very nice although there isn't much room for lots of sun beds, though there are plenty of other places to sunbathe, 2 roof terraces and a terrace at the back of the hotel.
The hotel is just a 10 min walk to the beach.
We would stay here again and would recommend this hotel to friends.
April 11, 2013
poor hotel needs renavating.
just returned after a two week holiday at the columbus,i was a bit concerned about the reviews i had read but i have to say most of them were right ,we were all inclusive and the food was very repetative and swimming in grease ..the rooms were not cleaned properly the cleaners just came in made your bed and that was it .our sheets were only changed twice in two weeks and i had to go and ask them or i dont think they would have been changed at all .they were very under staffed and i think that was the problem ,we had to set our own table some nights as the resturant staff were run off there feet trying to clear the tables. it was such a shame around the poole area as it got no sun all day ,and all the sunbeds need replacing and there is not enough of them on the sun terrace on the roof i would not return to this hotel .the one good thing is that the reception staff did try to help if you asked them for anything but you should not have to ask for your sheets to be changed .
January 25, 2013