Excellent all round holiday
We holidayed from 21st Sept until the 5th October and cannot fault the hotel or staff. The hotel was extremely clean; the food was 1st class, plenty of options for adults and children. The rooms were very spacious and we opted for the superior room option and requested a seventh floor room with pool view; the views over the ocean were brilliant.
We were a bit cautious about reading the negative reviews and I write this review with a very subjective ‘head on’ and took time to assess the various comments on the hotel from previous guests to the Bitacora and will comment as follows:-
1- Food :-
Excellent choice and much variety for ALL meals … I don’t know why people are moaning ( 2/3 types of fish and meat courses) fresh grilled food each night. The choice was varied and well presented (included theme nights over the 14 days – Mexican & Chinese ) – the fresh fruit for all meals was excellent. All the restaurant staff were always very welcoming and the negative comments are NOT substantiated in any away !
2- Pool =
Never had a problem in getting a sunbed… free towels from reception. ( we agree with the comments of having to be an ‘early bird’ to obtain a bed of choice !)
Excellent comfy beds… nice size room. Free shower gel and hair dryer in the room. large screen with UK channels.. Maids cleaning the rooms were very friendly and polite and changed bed linen every two days - towels changed daily and the room was always very clean
4- Location =
Ideal location and very central for resort amenities
Have already booked for April 2013
October 11, 2012
wonderful family holiday
What a awesome place! Fun, funny, the kids are never bored safe for them as well. entertainment team were the best ever what a wonderful job they did for children and adults. for a family holiday this place was the best. cant wait to go back. good food and a nice and clean couldn't ask for more.
February 24, 2014
Go to Tenerife twice a year ,first time in this hotel room 424 very dated ,bathroom has not been updated since 1960s .Food poor think school meals canteen ,only stayed for one week ,half board thank god .
Ps a lot of guests complained of food poising ,top tip use microwave to heat food from banmaries as it is look warm
February 15, 2014
Relaxing break in Tenerife
We had a standard room which was spacious but in need of updating the furniture and bathroom in particular were shabby however the room was clean and tidy, we paid 1 euro a day for the use of the fridge. The food in the hotel all buffet was excellent both breakfast and dinner had plenty of choice and was of a high standard. The only down side was the coffee out of a machine and was sweet, as neither of us take sugar this was disappointing. The staff were helpful and friendly and there was plenty of entertainment day and evening. The free wfi in reception could only be accessed by standing or sitting very close to reception. Check in and out was quick and easy. A short walk brought you to the centre of Las America's. We would stay again but maybe upgrade to a superior room.
February 13, 2014
We always go back
This was our 4th time in 5 years to stay at the Bitacora Hotel in Tenerife and we have already made plans to return there next year.
When you find a good hotel that your happy with, you tend to return there againa nd again.
We can't really find fault with the hotel, it is with in easy access to everywhere and the food in the resturant is top notch with so much choice for breakfast and for evening meals. My only complaint is the orange juice in the morning out of the machine is a bit naff.
Apart from that I can't fault the hotel for anything, the staff are all pleasant and can't do enough for you.
Looking forward to returning next january 2015.
January 29, 2014
LAS AMERICAS VERY CLEAN AND GOOD ENTERTAINMENT
Bitacora hotel at Tenerife should be down graded to a three star as the rooms are very dated and looking very shabby. Bathroom needs a refurb and new towels are essential, they were like sandpaper, no pile at all and very hard on the skin. Staff all very helpful and friendly.
Your flight was very uncomfortable, had to sit sideways in the returning plane as passenger in front of me had to recline her seat. When passengers are soo tightly packed in the rule should be NO SEAT RECLINE, you will always get the selfish passenger who has to put their comfort first, regardless of the poor passenger behind. I paid £7 to book this uncomfortable seat. Changed allocated room, as the pool view which was £100 each extra, overlooked the restaurant roof.
March 28, 2013
Pleasant hotel in a good location.
Over the years we have been to Bitacora at least once per year. Following their introduction of an All Inclusive option we found that during the day the pool area became a little too 'boisterous' for our liking. We therefore stopped using the hotel.
This year however my wife needed some recuperation after illness and I made a booking at short notice. I found the hotel hadn't changed that much -on the plus side the rooms on a number of floors have been refurbished whereas on the negative side the food at dinner, while still good, is not up to the previous standard.
On TripAdvisor I gave the hotel 4 stars rather than the 4+ it used to enjoy.
February 21, 2013
Excellent hotel. Food fabulous - very clean hotel. Staff very friendly
February 14, 2013