Fantastick hotel staff Location cant fault it all had a wonderful holiday and the all inclusive was well worth it the entertainers did an exellent job day and night would defo return again
May 5, 2014
just arrived back from a good holiday in the hotel best, and I can honestly say I have never been in a hotel were there is so much happy staff, this hotel manager wants to hold on to these people as they were always smiling and helpful. the 2 young animation lads were none stop keeping the kids entertained from morning till night. the food was very good and there was always something you could find so no need to go hungry. bedrooms were spotless clean towels nearly everyday and such a pleasant young lady cleaner, we were in room 509 at the side of the hotel could see the sea but was quiet at night. the prices in the bar was very good no need to go out drinking and paying ridiculous prices. I would definitely recommend this hotel to people with children as they are well looked after. the only downfall it could do with some entertainment at night for adults.
April 21, 2014
OK - NO FRILLS
Hotel is in a good location for local bars & shops etc.
Can't complain about cleanliness.
Food is not 4*, seems the same old same old is on the menu every lunch time & mostly the same in the evening, not really enough variety - pitty those that stay for 2 weeks. We ended up eating out mostly.
Set up for buffet needs to be better set out as too many people all in the same place at the same time trying to get to food service counters - this became worse as the hotel became busier.
Restaurant staff are a bit grumpy.
Our room overlooked a partial building site within the hotel grounds - not what we had in mind - even though no work happening at the time.
Reps at airport are difficult to locate & then were not very helpful in giving us information as to our transfer coach number!!!
April 14, 2014
stayed at catelonia oro negra. Booking in, the mature person who booked us in would benefit by going on a customer care course. He was rude and discourteous. Every thing was spot on. I avoided the same gentleman for the week
Will book the same hotel later this year
April 8, 2014
Great Hotel facilities for all types of parties
Great location plenty to do out and about and within walking distance. My only comment was the transfer back to the airport on the bus for an hour then in the check in queue for another hour even although we had pre booked and checked in with our printed boarding cards there was no priority boarding. We only had 20minutes in the duty free area which to be honest was a bit of a rush unable to have a wander around the shops or purchase anything which I tend to do when returning from holiday. Other than that very happy with my weeks holiday and would definitely go back to the same hotel and location hotel staff very very friendly & welcoming nothing was a problem.
April 3, 2014
Hoilday With Friends
Just returned from Best Tenerife and although we enjoyed the holiday we noticed that the hotel is showing signs of wear from when we stayed there in 2011. We had a great room location (5th floor pool view) but the room furniture badly needed replacing.
Food choice was quite varied but needed to be kept warmer as most of the food in the trays was tepid at best.
Animation team (Brian & Alex) worked very hard during the day keeping guests entertained but some of the evening entertainment for a 4 *hotel was very poor e.g. 15 minute parrot show or karaoke as main attraction!
On the positive side staff were very friendly and all areas were very clean.
April 2, 2014
fabulous holiday at Tenerife Best
We had a fabulous holiday at the Best Tenerife on this last occasion it was for our Golden Wedding and everything was just fabulous, hotel, staff, food, entertainment etc. and we will most certainly return in the future.
March 6, 2014
Good value for money, excellent location
Good holiday in Tenerife, and the Best Hotel, is in an excellent location. More suited to families than couples. Some of the rooms are noisy due to a motor running constantly in the maintenance yard, which is also not a nice site from the balcony. I would imagine the rating of the hotel would depend on which room you are allocated. However, the hotel was clean, staff friendly and food very good.
February 20, 2014