Recently stayed at H10 big sur 17/24th June 2014 for are anniversary was allocated room on second to which we were delighted with but was immediately given option to change due to small size stayed 1night moved to upgraded room on 3rd floor just as good pool facing (free of charge) fabulous couldn't fault it hotel refurbish is great reception staff very good especially manager very clean food good especially open plan cook to order station mini bar in room and complimentary nesspresso gown & sleepers nice touch pool area nice with outside bar & life guard in attendence all day nicely placed for walks due to flat beach front quest were of mixed ages very popular hotel due to adults only would recommened to family & friend also Hannah hotel rep fabulous great girl lynn&tony leeds 2014
July 7, 2014
TWO SISTERS HOLIDAYING TOGETHER
WE HAVE JUST COME BACK FROM A LOVELY HOLIDAY IN LOS CHRISTIANOS STAYED AT THE H10 BIG SUR. LOVELY HOTEL VERY CLEAN AND THE ROOMS WERE KEPT SPOTLESS MOST OF THE STAFF VERY GOOD SOME NOT. SEEN TOWELS BEING PUT ON SUN BED AND THEN PEOPLE GO OFF TO BREAKFAST AND YET YOU ARE TOLD NOT TOO. THE FOOD IS NOT THE BEST SOME PEOPLE WERE GOING OUT TO EAT AFTER PAYING FOR HALF BOARD. WOULD WE GO BACK NO AS I THINK THE FOOD LET THEM DOWN.
June 29, 2014
Great Adult hotel
The overall experience of this Hotel and position could not be faulted would not hesitate to return, staff were all friendly and helpful, hotel very clean and modern, food varied and hot which is not always the case when it is buffet style, all in all no complaints.
May 29, 2014
BEST TENERIFE HOLIDAY EVER WELL DONE THOMAS COOK
Hotel was perfect for us, adult only, great food and accommodation. The staff were very helpful and friendly and as the hotel is right on the sea, the stroll along to the bars was just right. i have quite bad walking difficulties and had no trouble at all. Highly recommended.
The only thing that spoiled our holiday was our case being lost on the return flight and no one helping to retrieve it. After two weeks no further forward.
April 17, 2014
A good hotel in a pleasant location
The transfers from and and to the airport left a lot to be desired. We were at the airport for 2.5 hours before departing for out hotels. We sat on the coach for 1.5 hours with no explanation and no rep. On return, we were picked up on time and then the driver took us to another hotel, parked on a zebra crossing and waited 40 mins for the next pick up - they were not late. Again no rep. Thomas Cook need to sort this out as Thomson provide a far better transfer service.
April 15, 2014
A nice room but the food & service from the waiting staff is awful
We have just returned from this hotel after a week. Found the food awful, often the dishes were not cleaned properly. Food lukewarm & limited in choice. We were amazed to find no teapots, hot water or milk jugs in the morning. A lady went around with a trolley offering a tea bag. Hot water & milk. No choice of milk & staff unable to say whether it is skimmed or not. No good if you suffer from allergies. It was the same with food whether it contained nuts. Also found the waiting staff often did not clear the tables, often had to stand waiting for food to be cooked. We did eat out most nights or had a meal at lunchtime despite paying for half board.
Reception staff were very friendly & helpful unlike staff in the dining room. Would only use this hotel on a room basis only if we went back.
March 26, 2014
now stayed at the hotel three times and will go back
Small hotel well run and no children (I like children but not on a chill out holiday)
Better to book a seaview room as the other rooms have no view or sun on the balcony. We spent all our day time at the pool which had plenty of room. Food very good and varied.
March 14, 2014
Room with NO VIEW
We booked this holiday in our local Thomas Cook rather than online, to ensure we got a
decent room!! Unfortunately we got the worst room in the hotel with NO VIEW.
DO NOT GO IN ROOM 800 as you will be extremely disappointed. The only view from our window was bamboo canes. We originally wanted to book a seaview room but were advised by the travel agent that there was none available.She advised us that on arrival we should request to be moved, when a seaview room became available.
So immediately we arrived, (before we had even seen room 800) we requested a seaview room. Room 800 is not suitable for 2 people, it is very small, has not been renovated, and Thomas Cook should not allow their clients to be put into it!
Luckily we were moved on the 3rd day although we had to pay a large amount for this.
At least we had 4 days left in an ok room, but certainly not 4 star!
March 12, 2014