Great holiday in Tenerfie
Lovely hotel as long as you dont get a room on the first or second floor as these levels have not been refurbished yet.we changed rooms to one on the fourth floor and it was wonderful with lovely views.Food good and lots of choice but lining up for tea in the morning can take up to ten minutes. Spoke to manager and they are reviewing the situation.The hotel staff couldnt do enough for you ,friendly,helpful and alltogether excellent.The entertainment staff were amazing.
Overall this hotel in my view should be classified as a four star hotel
November 10, 2012
Brill holiday would go again
Myself and my husband would definitely go again. Super location. You just walk out of the back gate and you are on the promenade and you can walk miles along it. We walked to Torviscas, it was a lovely long walk, with lots of shops and cafes on the way. The hotel itself is lovely and the staff are all helpful. There were one or two bits that could be better and on the questionnaire from the hotel we made suggestions but all in all it was brilliant. Wherever you go on holiday there are always little things that could be improved on but at this hotel there were hardly any and nothing major. The entertainment especially the Magician and Brown Sugar were absolutely fantastic. We want to go again so that says it all.
February 10, 2014
Fabulous adult only complex - Stayed 14th - 21st January, 2014
This hotel is fabulous. The design is extremely modern. Food and choice is varied and to high standards. The location is idillic. The staff are very helpful and friendly. The roof top chill zone is superb. I would highly recommend this hotel without hesitation. Would definitely go back given the opportunity.
January 27, 2014
Wonderful Relaxing Holiday
What a superb hotel, the reception when we arrived was very welcoming, along with the Buck's Fizz we were all offered.
We cannot fault the cleanliness, friendliness of the staff or the food, all of which was excellent. The breakfast menu was the usual continental breakfast, but if you wanted a full English it was there, the waiters cleared the plates quickly, the only downside was the queue for the coffee machine.
As it was our Wedding Anniversary on our first day, we came back to a bottle of Champange in our room, and at the evening meal they even had a table with our name on with flowers for us. Superb !!
January 20, 2014
very smelly room at the H10 BIG SUR TENERIFE
very smooth check in at the H10 BIG SUR HOTEL had a very nice room with a nice terrace on the second floor (sea view ) 1st morning we had a very strong sewerage smell coming from our bathroom this was reported to our maid and she said she would deal with this problem, we arrived back from a visit to the local town and the smell had gone the next morning we woke to again a very strong sewerage smell in our room we again told our maid and said this needs to be sorted out today otherwise we will be looking at moving out of this room or to another hotel she replied and said I will get maintenance staff look at this issue. after day 6 the smell arrived back in our room it was a disgusting smell I called down to reception and reported it to the front desk to which they sent a maintenance guy within 5 minutes he spent 1 hour trying to fix this problem he said that the smell was very bad and would try and locate this problem well I can tell you he never and after speaking to management about this problem they still could not sort this problem out we had to put up with this problem for our 11 nights stay they could not find us any other room and when I ask if we could have some sort of compensation for the unpleasant stay they did not want to know they did not give us anything. We paid £174 per night for a very bad smelly room. ROOM NUMBER 214
January 16, 2014
New Years Eve holiday in Tenerife
After a welcoming cava at reception we changed for a wonderful gala dinner. The dining room was beautifully dressed with a good choice of food and complimentary wine.After dinner we had music to dance to and later on party bags were given out. We all ate the traditional 12 grapes as midnight struck followed immediately by spectacular fireworks. An unforgettable evening at the Big Sur Hotel.For the rest of the week we had sun and blue skies so made the most of the sun beds and Jacuzzi. The hotel's location meant only a short walk to the sandy beach, shops, bars and Sunday market. A very good holiday.
January 13, 2014
Great location and view but very poor food and expensive bar
January 10, 2014
Loved this hotel! only returned last week and have already booked to return in June! love the fact that it is adults only, great staff and decent food!
December 17, 2013