Very friendly hotel in perfect position next to the sea In Costa Adeje
We loved this hotel. The customer service and friendliness on reception were the best we have come across in Spain. We had emailed before our visit asking for a high floor room, having already booked a seaview room. We got exactly what we asked for, a lovely room with stunning views across the sea and also the lovely harbour. Our room on the 8th floor was also right next to the 2 big sun terraces.
The food in the buffet restaurant was excellent with themed nights and plenty of variety, something for everyone. The bar service was also excellent, friendly staff and no long queues. We also enjoyed relaxing in the excellent spa pool. The gym looked to be very well equipped, though we didn't use it.
The evening entertainment was a bit hit and miss. Some of it was excellent, especially the Mister Sister Act. We arn't fans though of animal acts,snakes and parrots. It just seemed like an opportunity to take and sell photos.
We also resented having to pay 18 euros to use the safe in the room, and free wi fi in the room would have been nice.
On the whole, very well done La Nina, we had a great holiday.
The only thing that spoilt this holiday for us was the constant stream of very persistent touts trying to get us to view the sunset beach holiday club. We hate to be rude but after 3 days of trying to escape them, we found the only way to get past them was to ignore them and keep walking. Something really needs to be done about them or they will put a lot of peole off going back to Tenerife.
February 18, 2014
One of the best holiday's
There was 10 of us on this holiday ,it was for my 50 birthday the staff at the hotel could not do any more for us 'We all had a fab time my cousin's was put in the penthouse which was fab. The views was out off this world. The staff at hotel made me a cake , for me and did not charge my family for it ;;rooms are very clean and food lovely. If there was one thing wrong the entertainment could be better at night we would all go there again next year thank.s for a fab time and a good birthday xx
February 17, 2014
Dont expect 4 star!
Excellent location and then all down hill after you check in! Asked for sea view,sunny balcony on a high floor? No rooms were available, they offered a room on 1st floor where every cat and kitten in town used the flower box as there litter tray! Disgusting. Food was terrible always cold , no variety we ate out 5 nights from 7. Pool area was cleaned once during our stay. Just a shame as the location is great. Rooms cleaned daily (we stayed in 3 different rooms in our week). Wont be returning in a hurry.
February 4, 2014
we saw this hotel last year and had a quick look inside and decided to book our holiday there this year, we were not disappointed, the hotel was lovely, the room was nice and also a good size as was the bathroom and was cleaned every day, the food was very nice and varied, the only thing that was a slight disappointment was the entertainment but hey you can't have everything, would not hesitate to go back.
February 1, 2014
More likea 2 star than a 4
We visited this hotel a year ago, enjoyed it and rebooked.
Shocked how this place has deteriorated in that time.
as we checked in we were told we could change our room in 2 days ,I presume they knew we wouldn't like the one we were given. the room was very cold, we were given extra blankets to solve this.
Sunday we moved our belongings to the warmer room that we'd booked.
1,the toilet seat was disgusting, to the point that after complaining maintenance swapped it for another 2nd hand one ,but at least it was cleaner.
2.Meals, food was always cold, the microwave in the restaurant to warm it up with really wasn't ideal.
3.when it rained the hotel flooded especially in the restaurant where loose blankets were put on the floor either to mop it up or stop slipping.
4 Drinks, items like a cheap Spanish brandy(soberano 6 euro a bottle) that were on black last year were on gold this year, obviously in the hope we'd pay supplement.
5, Evenings, the entertainment was never great but sunk to a new level this year.
Looking around prices for this hotel have actually increased, which is not reflected in the accommodation.
None of our problems were the fault of the staff, they were all very polite and helpful, did anything they could, but were absolutely overworked and making the best of a bad situation.
January 26, 2014
Great family Hotel
The hotel was great and we had a wedding on the roof - tha staff could not have been more helpful and we had a glorious day.
All areas really clean and the food for adults was great and a good selection - for the children the food could be improved as they tended to obnly have pizza and chips with the occasional nugets and fish fingers.
Entertainment not great but we had a company so did not spoil our experience - childrens entertainment good - even if they just played music like they do at the pool.
Pool side food good
Would recommend to others with families
January 18, 2014
Great New Year holiday
This hotel is in a great location near the beach. The rooms itself were very clean and spaceous. The staff were very friendly and helpful. The maids went out of their way to tidy up my wee girls teddies into different themes each day and made designs with the blanket for her.
The pool area was clean and tidy but I can see there being battles for sunbeds in the summer when it gets busy.
The food was lovely, although sometimes it could have been a bit warmer. The poolside snacks were ok but after lunch there wasnt anything left and it wasnt replenished. The dining room could have catered a bit more for children.
The kids club was a bit of a let down though. The play room was for 1-4 year olds and there was nothing on for the older children. The animation team didnt speak very much english so it was difficult for the children to interact as the shows at night. The night time entertainment was pretty standard and expected, it never is all that good no matter where you go. It was watchable though.
I would go back again.
The spa did look really good but the weather was so nice we didnt used it.
January 13, 2014
The holiday wasn't exactly all-inclusive! All coffee, cocktails and games cost extra! 1 towel 10euro deposit, 1 change of towel 1 euro!!! Safe 18 euro + 10 deposit!!! The control panel from the TV - 10 euro deposit!
Bed close - never changed, small piece of soap for all stay ,hear drier broken,
entertainment - sell you photo for 15 euro each!
Flyers by Monarch - delay both ways.
April 6, 2013