Not clean and restaurant sweating hot due to no air con.
We have just returned from a 7 night stay. On our arrival our appartment floor was dirty and the room didnt have the fresh feeling I would of hoped for considering it was newly refurbished - very shabby around the edges. The swimming pool area was hosed down in the morning letting the dirty floor water go into the swimming pool. The bins around the pool were still full the next morning. The outside floors were dirty the whole time. Doesnt matter what star rating the hotel is cleanliness should be priority. I had to ask reception to clean the ladies pool side toilets -It just wasnt good enough. Definately wouldnt go back and wouldnt recommend. Also the photo of the balconies isnt correct. They are brick walls so there is no view when seated.
September 5, 2014
queue queue queue
Queue very early for sunbed once unlocked they are taken not nearly enough beds or room to put beds. queue for table to eat in dinning room, don't bother queuing for seat at evening entertainment you have no chance. queue for a drink at bar. If you enjoy bingo this could be for you. Apartments very clean, beach lovely,if you give up on the dinning room the local resturants are very nice and good value for money. Shopping is fantastic.
August 25, 2014
The complex and rooms were clean & modern, easy to access. The food was good with a number of options to choose from. The entertainment team Liam, Kimberley & Jordan were great. The staff were friendly. The only downfall were the maid service. I stayed there for a week and the sheets werent changed once, in that temperature you sweat all night and the sheets could o with being changed at least once if not more.
June 20, 2014
Great holiday In Costa Teguise
I came here with my son who is 2 years old. It was his first time abroad and he loved it here. The staff are so friendly and always around to help with queries. The flats are lovely and very spacious. The entertainment is brilliant at night and during the day there is lots to do around the pool with games and quizzes ect. We did go in Feb but the weather was still great. Its about a 10 min walk to the supermarkets, restaurants and when u walk right through u get to the beach with is lovely. There is also many excursions u can go on. We went to the zoo Rancho Texas Park and I would recommend this. The white tigers are beautiful. All the holiday reps were on hand to answer any questions and were great with the entertainment. I would recommend this and will definitely be come back again.
June 7, 2014
good but could have been cleaner
Staff were helpful. Food was good, lots of variety. Rooms were simple you have to hire a kettle, there's no cutlery in the room or plates. Rooms weren't cleaned very well, or very often. Doors look like they have been attacked a few times and the door sticks because it doesn't close very well. A safe is in the room but costs to use it. Pool is freezing, I'm not exaggerating its like ice water even in 28 degrees heat, so beware for small children it will take your breath away. Cats live in the surrounds they are friendly and not invasive... Bar was good for children's entertainment up until 9...it is aimed for younger children, my kids r 10 & 11 so they weren't interested. Overall i would recommended it we had a lovely time and the local beach is beautiful, there's local car hire places nearby, and other local bars and food places like cactus jacks which was lovely. There's free wifi in the reception area.
May 10, 2014
had a week in the Ficus apartments with my husband and 14 and 10 yr old boys. Hotel clean and tidy and not too big. Not enough new sunbeds for guests and people putting towels on good sunbeds before 7.30 in the morning which was annoying.
Food good but not a huge choice especially in the desert section, quite limited compared to other hotels.
Entertainment OK a bit slow at times, Entertainment Reps were good.
Apartments were about 10 minutes walk from a lovely beach (no sunbeds on beach) and shops/bars.
Enjoyed the week.
April 23, 2014
A great first family holiday
We stayed here in late November not the hottest time of year but lush weather regardless. The pool side and main areas where always kept very clean and tidy, the dining room was light and very clean but not enough seats for the amount of guest staying, but they where expanding it while we where there. The food was ok if your not a fussy eater, it could do with a new menu the same things where often repeated altho fresh it got boarding and trying to keep two teenagers happy at meal times became a bit hard, but there's a few nice places to eat out so not to bad at all. A must try is the steak house next door to cactus jacks,and if you need a dance about or a sing song on the karaoke cactus jacks is the place to be, there's also a spar very close to the ficus and only a short walk to the beach and shops for all your nick knacks. This was our first family holiday and I must say it was the entertainment staff that took this place to another level, we arrived just at the right time the summer entertainers where leaving and winter staff replacing them. Alex and Zowie (the new staff) gave 110% every day and night to get everyone evolved and they made everyone feel welcome and relaxed, we often planed our evening around the entertainment so we wouldn't miss a good laugh. I would defo book another holiday with Thomas Cook and that's just down to the entertainers.
February 28, 2014
first holiday a board in lanzorate
first time aboard the staff very friendly and the locals was really helpeull i would love to go back there
February 26, 2014