Great Family Holiday Hotel
We stopped at the Gloria Palace Hotel, San Austin, Gran Canaria, on an all-inclusive basis during the UK School’s Easter break. We travelled and booked this holiday with Thomas Cook and brought along our daughter and family including our nearly 3 year old grand-daughter. We had rooms on the seventh floor overlooking the pool.
If you are reading this report along with others you will probably wondering why amongst the many good reports that there are still a spattering of bad ones, as I did, a few months back. Hopefully I may be able to help out a wee bit.
I must first state that as a package for our type of party, it was great value for the money and we all thoroughly enjoyed our stay.
The principal things that we wanted for our family from a holiday were all well catered for i.e. nice clean and spacious rooms, good pools, plenty of sunbeds and plenty to eat and drink, warm and friendly staff, plus plenty of entertainment for the kids. On this basis alone, I would have no hesitation in recommending this hotel or even staying there again next year.
Where then, do I think that this hotel has a few problems that may cause others to complain even though they are not major?
I think that one of the principal areas would be the food. It did on occasion seem to appear that you were getting the same dishes in the evenings that were served up at dinner but reconfigured with a different title. The beef, in particular the steak, was far too tough, overcooked and of poor quality and near-on impossible to cut most days it was served up.
The big main restaurant was always busy and overcrowded and I am not at all convinced that the two sittings arrangement is a good idea or really working that well. There is a large area outdoors where one can obtain snacks in the afternoon which would be far better utilised into the main restaurant. By utilising this area and/or using the griddles out there for the freshly cooked meats and the likes, would surely spread people out a bit more and make it a more congenial occasion for all concerned.
As a family group these points never really developed into a big issue for us but if we had holidayed as a couple then they may well have done so. I think we, like most other couples, would normally like our meals to be more of an occasion than an ordeal (especially whilst on holiday). The current arrangement is far more in-keeping with a family bunfight than a fine dining experience, so as long as you are aware of this then you will not be disappointed.
We have stopped at lots of 4-5 star hotels on an all-inclusive basis and the Gloria Palace is probably the best of the lot. So read through the poorer points and you will see that there are lots and lots of great thinks about this hotel that you will more than be pleased with.
April 22, 2014
Lovely stay here, food, accommodation,Staffa, facilities all excellent.
March 15, 2014
All inclusie two week holiday at Gloria Palace San Augustin Gran Cararia
Hotel was great staff only to pleased to help.
Food in abundance you just made your choice, with a different menu each day. There was four huge counters of different types of food to suit all people.
All inclusive is what it says except for brand names which you pay for but all local rum,gin etc was equally as good if not better (three bars to chose from.The only draw back was paying extra for room safe each day which i would have expected to be free
Rooms, pools, in fact all the hotel was very clean (rooms cleaned every day). we had a slight problem with the safe and hairdryer but on contacting reception they were repaired within half an hour (good service).
It was about 800 yards to the local beach downhill, then lovely walks each way along the beach or pathway leading to shops restaurants crazy golf you name it it was great, only draw back is the hill back.
we hired a car for a week but did the island in three days. watch out if hiring a car because they don't tell you the real cost until you pick the car up. we hired a fiat punto for a week costing £66 which was great however when we collected it you are charged 46.7 euro for a full tank of petrol which we didn't use because the island is quite small but you returned the car with as empty a tank you have left. The insurance is only our third party which means you pay for tyres,accidents,windowscreens in fact a lot more if anything goes wrong and you have to pay a 600 euro deposit on collection, however you can take out the comfort insurance costing you an extra 47 euro covering everything (i wished they told you when booking the car).
But all in we had a great holiday with weather for April ranging from 23 to 30 degrees centigrade
April 19, 2013
Reasonable hotel but somewhat disappointing due to non-inclusive elements
We recently returned from two weeks at the Gloria Palace over Easter period. The hotel was clean and well maintained, food was reasonable although somewhat repetitive over a two week stay. Bar and restaurant staff were friendly and happy to bring drinks and were quick to clear tables.
The room was ok, the family rooms are in a separate part, situated below the pool area, so unfortunately don't have good views, but they are spacious and well maintained. The bed mattress was like rock, but they did put a foam topper on for us after a few days so overall ok.
Our disappointment came from what was not included in the holiday price. Pool towels required at 10 euro deposit and 50 cents every time you wanted clean ones. The indoor pool which is part of the spa is not includied and it costs 20.70 euros per person, (standard price is 23 but guests gets 10% discount ) the cost covers 2 hours in the shape up pool, which was the cheapest option to use the facilities, however you also need to be over 15 to enter the spa facility so we could not use as our daughter is only 12. The Chill out area on the roof is also chargeable, 5 euros per person per visit, to include towels and water. All these facilities feature in the photos published on this site, but don't assume they are included in the package.
On the last day our cards stopped working at 12, the all inclusive package ends at noon, so you cannot get any further food or drinks without additional charges after this time. This penny pinching was disappointing at the end of the holiday, especially as we didn't arrive until 8pm and so didnt enjoy lunch or afternoon drinks on the first day, yet, couldn't have them on our last.
I have reported this to our local agent and am awaiting a response.
Overall we enjoyed our stay, despite these issues.
April 9, 2013
Gloria Palace St Augustin Gran Canaria genuine 4 star hotel all inclusive
Excellent hotel that deserves its 4 star rating. We stayed all inclusive which more than compensates the €25 a day that it costs. It includes an all you can eat buufet lunch and all the drinks that you need. For example a lunch costs €12 along with a couple of pints at €4.6 each wine at €3 a glass and cocktails at €7 you are definately in pocket. In fact you needn't spend another cent all week if you stay at the hotel all week apart from the safe hire which is €.2.50 a day.
Wi fi is free and is avialblae all over the hotel. There is a very large spa available which is extra but if you take the tour they give you 20% off a single treatment.
The guests are predominantly German and you dont hear many English voices. The pools are heated and there was no shortage of sunbeds which came with cushions and free towels.The rooms are an excellent size especially if there are only two of you staying as there is a bed sette as well as two large twin beds in all rooms which you can use as a sette. They updated the tv to flatscreen whilst we were there but the only channel in english is Sky news. Because of the horeshoe shape of the hotel every room has a seaview. There is entertainment every evening but it is atandard fare such as Spanish dancing and tribute acts. There is a full anaimation programme from french boulles, darts, rifle shooting etc. the hotel also provides a free bus to Playa and Masplamosa every day.
The food is excellent with large selections at breakfast, lunch and dinner. The dinner menu is usually country themed each evening. It is buffet service with a salad bar, main course bar and a sweet station. There is also chefs cooking fish and meat to be served instantly.
The only downside to this hotel is its location whcih is in St Augustin which has a black sand beach and a very poor low quality shopping centre. Half the shops are empty.
All in all for crashing out in the sun for a week this is a great hotel to stay at.
March 24, 2013
excellent holiday fabulous spa
excellent facilities at the hotel, great location just perfect for us, spa facilities at the hotel fantastic. Food was great, fabulous relaxing time had by all.
December 11, 2012
Fantastic hotel - it was everything we hoped for
The Gloria Palace at San Agustin was a fantastic hotel. Our time at the hotel and exploring the resort were absolutely super.
November 15, 2012
Great holiday for couples - activities or just chill out!
Plenty to do with sports/activities for those that enjoy these things but no pressure from staff to join in - only from your fellow holidaymakers! Many swedish and other nationalities so brits in minority and surprisingly the other europeans were very competitive (but also very friendly indeed). The activities were a little away from the main pool so plenty of quiet spots around the pools , patios and garden areas to enjoy the great views or read a book with drinks at intervals.
October 11, 2012