We stayed at this resort 2012 and was not happy with the room but made the most of the holiday. We went last year but different hotel which was fab but it was fully booked this year so went back bellvue it was filthy rodents everywhere droppings on balcony will never go back very poor maitence for the size of the complex it let's the resort down badly
September 27, 2014
Dont stay here - not impressed by hotel (or Thomas Cook)
There is no airconditioning and if you want a fan it will cost you €3 a day! It was so hot that a fan would have simply circulated hot air so I had to sleep with the windows open, which let in the multitude of mosquitos in the area and the considerable noise from the road and the other guests.
The pools can be used at all hours so impromtu pool parties, with screaming and shouting and pounding music, pop up at all hours. I telephoned reception to complain one night and it took 3 calls and 25 minutes before security turned up. The last time I called reception he got quite narky with me and hung up. The next night my phone didnt work so I could not complain.
With air conditioning I could have closed the windows at night and would have been able to sleep. Virtually no sleep over the first 3 nights led to me getting a cold.
It took them more than 3 days to replace a broken kettle, the rooms are a little shabby, the beds are metal although they are more comfortable than the chairs or sofa.
The complex takes more than 5000 but there are generally only 5 receptionists on duty. I spent a lot of time queuing to complain - I queued (at least) 3 times to get a quieter room and 3 times re the kettle.
September 25, 2014
You get what you pay for (almost!)
Ok..so it's a cheap 3 star holiday, but there was still much disappointment. The brochure mentions a pizzeria (non existent), an ice cream parlor (apparently was one of the all inclusive bars, not mentioned by reception to us and had no ice creams all week), hot drinks available all day (one machine that made rank coffee and tea and the drinks had ants in them as they came out of the machine!) and parasols by the sun loungers - none. Other things that somewhat amused me was not even having a remote for the tv unless you paid a deposit for it, no bedding for the sofa bed when I had booked for 3 of us, and no pull out bed which the studios are supposed to have. Shower ran hot and cold constantly too :-) And the entertainment really wasnt very good - anyone can mime to a Grease song and call it a tribute act! Only one restaurant too, which luckily enough we were in the Thomas Cook one which I heard was much better than the other one...although choice of food was not great.
On the plus side, the beach is fantastic and perfect for a family, there is lots to do on the island and the highlight of our week was a trip to the Pirates show which I will be reviewing and recommending separately! The holiday was not expensive for an all inclusive holiday but I would not recommend this place at all and I will stay away from 3 star resorts if this is anything to go by. Oh..and it is too hot to not have air conditioning, fan or no fan!
August 13, 2014
Arrived at this all inclusive resort at 00.15 there was no food or drink waiting for us. Everywhere around the complex was closed. The smell from the moat was disgusting. The staff at reception was not helpfull at all.the building we stayed in called Neptuno 1 we was there a week and had no clean bedding or towels.the bedding on my sons bed was stained so I put it to one side the staff the next day put it back onto my sons bed. We had to go over the smelly water to get to the dining room.the food in there was awfull.there wasnt much choice and it was very cramped around the food area.the staff in there were very ignorant. The pools shut at 5.50 so did the bars to get drinks.the all inclusive hours are rubbish you couldn't even get a coffee . There wasnt even any air conditioning we had to hire a fan and pay 25 euros and a ten minute walk to take it back. I wouldn't rate this holiday to anyone. We had bad stomachs for three days. Stay away
August 4, 2014
THE OVERALL RATING IS NOT REALLY GOOD!!
THE ROOM WAS DIRTY ESP THE TOILET!!
FOOD IS TASTELESS AND FULL OF FAT , SO AS WITH THE SERVERS!!!
LOTS OF MOSQUITOES IN THE APARTMENT!!
RECEPTIONIST IS FAR AWAY FROM THE APARTMENT, EVEN THE RESTAURANT WHERE U CAN GET THE TASTELESS BUFFET FOOD!!!!
I WASTED MY 3 GRAN TO BE HONEST, NOT WORTH IT!!
HOUSE LADY IS NOT CLEANING THE ROOM PROPERLY, THEY JUST CHANGED THE BEDDINGS AND TOWELS, THAT'S ALL, VERY DISAPPOINTED!!!!
July 30, 2014
This is the first time I have ever written a review on a holiday but felt I should as it's the worst place I have ever been to. I have read bad reviews about places before and found them to be fine when I went but not the case here!
We went for a week on 26th June and stayed in room 210. We had a nice view of the pool, but the room we were in had silverfish in the bathroom which disgusted me.
The pool area was pretty dirty and sticky at times as people would leave things and spill them rather than using the bins - unfortunately there were never any staff around though to clean up or mop spillages.
I had looked forward to the entertainment at night as I had looked at the Facebook page, but I found it to be rubbish.
The food was really disappointing too - one night there were 2 types of fish for main course and fish soup - a variety would have been better. There would be salami and eggs and the next day they would be mixed into mayonnaise as if recycling leftovers into a salad. We went to the restaurant for a snack one night only as all they had were peas, fish, chips and potatoes - I had expected maybe a burger or pizza but it wasn't to be, and again I felt it was leftovers from the dinners.
I am actually surprised that Thomas Cook would use somewhere like this for holiday makers as I have booked through them before in much better places.
July 13, 2014
Food was ok for first two days but then was the same and had to eat out overall ok but very big complex and wasn't shown where to go etc which isn't good when your tired and hungry just a plain room but overall ok
June 12, 2014
We had a great time
We had a great time in Alcudia, the beach was amazing, the staff were lovely and the weather was perfect at the start if May for our family holiday with a 3 year old. The rooms in belle vue could be a little updated but thus wasn't an issue, the room was clean and we were nearly in it. The pool was very busy but the beach was only a short walk away. The food was very nice with plenty of choice. Would defiantly go again one day
May 16, 2014