Arrived at this all inclusive resort at 00.15 there was no food or drink waiting for us. Everywhere around the complex was closed. The smell from the moat was disgusting. The staff at reception was not helpfull at all.the building we stayed in called Neptuno 1 we was there a week and had no clean bedding or towels.the bedding on my sons bed was stained so I put it to one side the staff the next day put it back onto my sons bed. We had to go over the smelly water to get to the dining room.the food in there was awfull.there wasnt much choice and it was very cramped around the food area.the staff in there were very ignorant. The pools shut at 5.50 so did the bars to get drinks.the all inclusive hours are rubbish you couldn't even get a coffee . There wasnt even any air conditioning we had to hire a fan and pay 25 euros and a ten minute walk to take it back. I wouldn't rate this holiday to anyone. We had bad stomachs for three days. Stay away
August 4, 2014
THE OVERALL RATING IS NOT REALLY GOOD!!
THE ROOM WAS DIRTY ESP THE TOILET!!
FOOD IS TASTELESS AND FULL OF FAT , SO AS WITH THE SERVERS!!!
LOTS OF MOSQUITOES IN THE APARTMENT!!
RECEPTIONIST IS FAR AWAY FROM THE APARTMENT, EVEN THE RESTAURANT WHERE U CAN GET THE TASTELESS BUFFET FOOD!!!!
I WASTED MY 3 GRAN TO BE HONEST, NOT WORTH IT!!
HOUSE LADY IS NOT CLEANING THE ROOM PROPERLY, THEY JUST CHANGED THE BEDDINGS AND TOWELS, THAT'S ALL, VERY DISAPPOINTED!!!!
July 30, 2014
This is the first time I have ever written a review on a holiday but felt I should as it's the worst place I have ever been to. I have read bad reviews about places before and found them to be fine when I went but not the case here!
We went for a week on 26th June and stayed in room 210. We had a nice view of the pool, but the room we were in had silverfish in the bathroom which disgusted me.
The pool area was pretty dirty and sticky at times as people would leave things and spill them rather than using the bins - unfortunately there were never any staff around though to clean up or mop spillages.
I had looked forward to the entertainment at night as I had looked at the Facebook page, but I found it to be rubbish.
The food was really disappointing too - one night there were 2 types of fish for main course and fish soup - a variety would have been better. There would be salami and eggs and the next day they would be mixed into mayonnaise as if recycling leftovers into a salad. We went to the restaurant for a snack one night only as all they had were peas, fish, chips and potatoes - I had expected maybe a burger or pizza but it wasn't to be, and again I felt it was leftovers from the dinners.
I am actually surprised that Thomas Cook would use somewhere like this for holiday makers as I have booked through them before in much better places.
July 13, 2014
Food was ok for first two days but then was the same and had to eat out overall ok but very big complex and wasn't shown where to go etc which isn't good when your tired and hungry just a plain room but overall ok
June 12, 2014
We had a great time
We had a great time in Alcudia, the beach was amazing, the staff were lovely and the weather was perfect at the start if May for our family holiday with a 3 year old. The rooms in belle vue could be a little updated but thus wasn't an issue, the room was clean and we were nearly in it. The pool was very busy but the beach was only a short walk away. The food was very nice with plenty of choice. Would defiantly go again one day
May 16, 2014
Fantastic location and great hotel
The hotel is beautiful and the area is great. Very family friendly and the food was fantastic. Lovely beach and staff could not do enough to help.
April 13, 2014
We went too bell vue last year for 10nights all inclusive a week before attending the reviews on here were awful we were all dreading to arrive at this place they were calling 'hellvue' wants we arrived we realised there wasn't anything to fuss about we checked in early hours of the morning an the customer service was brilliant an very helpful. The food is basic but very nice there was a chefs special dish everyday the food was always cooked to perfection. Theres different swimming pools with a bar to suit peoples needs Overall brilliant only problem we did have was wasps which swarmed round the all inclusive drinks bars.
February 23, 2014
went there year before last (2012), the blocks where not great, and the complex was to big we had to queue up for every thing on a night at the entertainment as the queue for the bar got shorter they took bar staff away from the bar, but if you wanted to pay for your drinks that bar was empty with 2-3 bar staff on it. and you only got 1/2 pint plastic cups maximum you could take was 3 cups so i had to queue up twice for myself, my wife and 2 kids a drink each. the restaurant was always packed breakfast,lunch and dinner it was so noisy you could not relax and enjoy you meal and the food was the same every meal. i have a 4 and 6 year old girls and they cried every time we went to the restaurant. we ended up eating out most nights and as we left the complex it was like we were escaping to freedom, just opposite the complex was a nice restaurant with a bit of a park on site where my kid could play while me and my wife could relax and enjoy the evening. simple words don't go.
February 22, 2014