We were a party of 9 adults there for my sisters wedding.
The hotel is very clean and everyone is very helpful.
As this is a complex with 3 hotels on it, it is massive and if you are not good on your legs you may find it hard going.
Golf buggies are on hand to drive you around but it can sometimes be a bit of a free for all.
Andy, the Thomas Cook rep, is very helpful, friendly, informative and always had a smile on his face.
Plenty of places to eat, Tulum buffet area is busy, we tried the Akulum buffet which we thought was quieter and I personally preferred. All the buffet menus are the same at each hotel but never short of food to eat.
As we had the hacienda booking we could eat in most places. We enjoyed breakfast and lunch in the tequila resturant, smaller and more peraonnel.
The restocking of the mini bar and tea/coffee facilities Re a bit hit and miss, but I think that is the same wherever you go.
Overall a very good hotel resort and definitely recommend it.
September 18, 2014
Fabulous holiday in Mexico
Had a lovely holiday. Staff were excellent, very friendly and helpful. Food very good, lots of choice, Brazilian restaurant was superb, but we were a little disappointed with the seafood restaurant. Tulum beach lovely and quiet, but the sea was quite rough, so we walked a little further down, by the snack bar, and the breakers in the sea made it easier to swim and snorkel. On-site doctor useless, turned us away when my son was ill, but Lucia (Thomas cook rep) was excellent and was straight on the phone and the doctor wo arrived was brilliant (Dr Bernardo). Surprisingly we had no trouble with Mosquitos, but some people had lots of bites. Massive complex, loads of different places to eat and go. Had 3 days of rain and there isn't a lot for older kids to do, my son is eleven and you only get 1 hour free wifi per day, so it was slightly difficult to know what to do with him. Would definitely recommend and would love to go again, and a massive thank you to Lucia, for being superb, helpful and caring.
June 17, 2014
Amazing holiday in Mexico! Once in a lifetime trip!
My granddaughter (17) and I had the most exceptional holiday in gran Bahia Príncipe Mexico, the food was always amazing and with fantastic choices and the hotel and apartment was spotless and cleaned thoroughly on a regular basis.
The best part of our holiday was meeting the entertainment staff, they kept both of us involved and entertained and we made some really good friends through them. They offered lots to do during the day and on an evening and they made sure everyone was happy and enjoying themselves.
We went into Playa Del Carman for the day and had a trip to the Ruins of Tulum and found that it was a lot cheaper and worth while to get the shuttle bus that stopped right outside the hotel and pay for the excursions ourselves. We always felt safe and had two wonderful day trips.
I'd recommend this hotel and resort to anybody looking for a holiday that they won't forget. There is something for everybody to do and get involved in including a play pool for children, casino and nightclub for those older and many activities for teens. There is also many "over 18 only" pools for those looking for a more peaceful relaxed break.
June 14, 2014
second visit to this complex.
Loved it its like paradise
Only a couple of minor niggles compared to our last visit 5 years ago
Ala carte restaurants are excellent, but you need to book as soon as you arrive otherwise places are limited.
Sometimes some of the food in the buffet restaurants was cold.
Didn't like the segregated areas for people who were in the "privilege club" or from the up market siaan khan.
these are only minor points and we would still come back again.
June 9, 2014
All Inclusive not for everyone
This Holiday had Good points and Bad points.Beach/Sea/Weather brilliant.Food/Beer/Service very poor.Staff worked very hard but not enough of them to cope as complex is very big.Only one option for Beer which was the worst I have ever tasted,if you only drink beer do not go here.
June 6, 2014
EXCELLENT HOTEL AND TIEM IN MEXICO
15/5-29/5/14. The Hotel complex is HUGE and arranged around three separate reception areas - 6 if you include the luxury market. I now understand the need for the mini buses. You can use any of the facilities in the 'standard' areas and we did. Ok, so not much difference but it did make it feel like you are not in the same hotel each day. I will get the complaint#s# out of the way first. All the cooked buffet meals were not kept to a decent level of hotness. The main bar in Tulum was closed at 2300 and even for our group that felt a bit early and 2400 would have been preferable. We had a day without water in our room and two occasions when there was no hot water. The fridge in one of our parties room, which was required for medical purposes was not fixed for five days. The food was varied enough, if you didn't fall in to the 'try everything in the first few days' trap. The drink was actually pleasant as most All Inc holidays tend not to be in our experience. The pools and beach areas were exceptionally clean and even for our group of 6 we rarely had difficulty in finding loungers. There seemed very little bed hogging. The staff were helpful and seemed to enjoy working and looking after the guests. We had a couple of issues but found that the Hotel Public relations provided excellent service and even found and booked an emergency dentist for the same day. The Holiday Reps, in our experience, were very poor and only seemed interested in selling tours - so avoid them if you have an issue and go direct to the hotel's Public relations team. We found no air con outside of our room but if you do not like the heat then do not go to Mexico as it can get oppressive in the dining and bar areas. The bookable restaurants are excellent and very 'up market' compared to the buffet areas. As we did not wish to eat at 2200 we were only able to book four: Le Pescador #Fish#, La Gran Tortuga#Brazilian#, Le Gourmet #French# and Don Pablo #French/Med#. We went on two trips: Ek Balam and Cenote and the Fat Cat 1/2 day. Both worth doing if you like water and heights! We also, took the local bus #£1.70 each way - 35 pesos# in to Playa da Carmen #think Great Yarmouth without the sticks of rock# and it is just as quick as a taxi at 10% of the cost. The local animals do come out to play so do look out for them as they can cause a fright to start with - especially when the sun sets and the 'bandits' come out looking for food. The sea water is also teeming with fish that will swim up to you looking for food. Our party did get bitten in the evenings so do spray anti bite spray. Take Dollars as this seems to be the best currency the locals like to use. We took Pesos and this is fine but you tend to have to work out the pricing. DONT FORGET -The bit the tour operator wont have told you when booking the holiday is the exit tax and currently £50 or 900 Peso - Dollars are not accepted. Tipping of staff is not a requirement or does it seem you get less of a service but a lot of people do tip. The Rep tells us that the hotel staff do get paid ok #£7 per day apparently# but you wonder if the staff need the tips to supplement this wage. A Mexican teacher's average monthly pay is around £400 per month. There is so much more to pass on but that would ruin the experience for anyone who is about to go. Ignore the issues and enjoy the whole experience. Our only real issue is with the tour operator. 2 hour delay sitting on Gatwick tarmac going out and no in-flight entertainment or reading lighting on the flight back. The on-site Reps, don't rely on them unless you are buying a tour and then they even messed one of ours up!
June 4, 2014
Family wedding went off well.
Great location near beach. Staff friendly and room clean but food not hot enough
most of the time. Why do they let children into the a la carte retaurants? We went to don pablo and it spoilt it for us. Entertainment ok but one night it was awful and we walked out. Very amatuerish.
We were there for a family wedding. It went off well on the thurs afternoon.
The bathroom needed an upgrade in parts and the drawers fell apart on the last day. Also the waste paper bin was fit for the tip not what you would have expected at all.We were disappointed the safe wasnt included in the holiday.It was 5 us dollars a day.
June 2, 2014
great relaing holiday
I would say have a read of the other reviews they are all accurate. An impeccably cared for resort and we had an excellent time there. one thing expect to be bitten and do not buy the reps wrist bands they are next to useless and just a little sideline for them. Room cleaned every day. A good choice of food. 1 hour free wifi in hotel lobby a day. there are three hotels and you can go to each one for an hour wifi if you so choose. it is breezy and this makes the sunbathing bearable for me. wildlife racoons, a form of lemur, musk rats i think and loads of iguanas roam free. we would go again !
May 25, 2014