the whole complex was wonderful, our room was spacious clean, and on the ground floor we were within walking distance of the pool, and the beach, we didnt bother making tea or coffee in the room as the 24hr cafeteria was close by,
a choice of 3 pools , bikes snorkelling, the food was excellant , really good with so much choice, ala carte restaurants we ate in two the Mexican one which I didnt enjoy as much as the Brazil one which Husband enjoyed with huge amounts of meat, you had a red and green card to indicate keep serving or not,
weather was good although a tad breezy at times,
we had a massage each for attending a privilaged tour, they said it wasnt time share but it was hard sell, for you to buy into the privalage club.and holiday at the bahai principe hotels around the world. we didnt accept,,,,
it was the best holiday i have had in years we were so relaxed you feel safe and cossetted, it deserves its 5 stars,
staff are friendly polite and nothing too much trouble, there are frequent transport all over the complex, i thought we were in the best part inTulum, but they were all good I lked thelayout of tulum, if you timed it right you could watch 2 shows a night at different parts of the complex, there was excursions and plenty of entertainment water sports etc, and frequent bus service which looks like a white van , road is busy but you get the bus at the complex,
down side smoking is allowed in the bar and cabaret areas, and corridors and at reception its not allowed in the restaurants thankfully, and we only had one bad moment with a rather rude member of staff on reception, the other downer is the long flight there, and although internet access only if you have your phone or laptop, you can use a hotel lap top at a charge for 30mins but its very hard to get a computer, they seem to only have one . i just wanted to email home.as my phone didnt work. we were advised to take local currency, but everyone took dollars.
just minor things really which didnt spoil our holiday at all we did a couple of sight seeing trips organised through the reps who were very helpful,
we came back relaxed tanned and fully rested wanting to return again.
October 11, 2012
Absolutley fantastic from leaving Manchester to returning 2 weeks later, could nt find fault with anything even if we looked.
Flights, transfers - good
Room - Great
Food - Fantastic
Hotel - Spotless
a la Cartes - No problem & amazing
Beach & pools amazing.
Only thing we would have changed would be the weather, cloudy and windy often but thats out of everyones hands.
We would go back in a flash.
April 15, 2014
Lovely holiday but with a few snags
My daughter has just had her wedding at the Bahia Principe Tulum and the day was lovely but the holiday on the whole could have been better...
The rooms are in need of an update. The fittings and fixtures are a little shabby. stains on the lamp shades, very noisy and leaking air conditioning, and beware of the shower leaking from the shower screen when you get out on to the bathroom floor, it ends up like a swimming pool! and very slippy.
Also if you intend to use the A La Cartes...on your first day of arrival try and book them for the entire holiday because as we found out...there was never any availability and spent most of the days checking on cancellations. This was a rediculous booking system, they said it was because the hotel was full!!!! so try and go when its empty . (lol)
April 13, 2014
Perfect Honeymoon Location
We spent two weeks at the Bahia Principe Tulum for our honeymoon and could not have wished for a more perfect holiday: it completely exceeded our expectations in every way! The resort itself was brilliant; it housed everything we needed from a 24h snack bar, to endless choices of bars and resturants. Everything was kept to a high standard and the resort was lovely and very well looked after, filled with wildlife and foliage. We stayed in a double room which was large and spacious, and cleaned each day by a maid- and the room looked out over the sea. The staff were constantly cleaning, gardening, maintaining etc and all were very polite and spoke excellent English! We would definately recommend the Bahia Principe Tulum in Mexico!
April 8, 2014
Lovely location , great service , food superb and seperate a le carte restaurants.
Beach was lovely gardens perfectly kept , maid service to the room was also excellent.. Thoroughly recommend it.
April 6, 2014
Great hotel not for English
Firstly the hotel excellent, food service location everything. The one big let down is the service towards the Americans is what the hotel is interested in, went their for my 50th birthday and had issues like had problem with room went to 4 different places to complain no reply, Around the pool area on my birthday was told sorry only 1 drink per person Americans served with a tray of 10 drinks. Once back sent e mail to hotel telling of the problems just basic reply. All day long person from diamond club goes around pool asking if everything ok with rooms not once did they ask anybody but Americans.
Once again excellent hotel as long as you can put up with feeling second best
March 1, 2014
We had a great time, the resort is superb, considering the huge size very well organised and easy to get around. The food I reasonable with masses of choice.
February 24, 2014
Everything you could possibly want.
This is the second time we have stayed at the Gran Bahia and I must say we are totally hooked.
This hotel is geared up to everyone. If you want to relax, you can relax. If you want to do water sports and activities this is available too.
The food is tasty and plentiful and the al-a-cart meals are outstanding. Make sure you take baggy trousers for the end of your holiday!
Only 40 minutes away from Playa de Carman for shopping and 10 minutes away from Akumal for snorkelling you will not want to come home.
February 18, 2014