the whole complex was wonderful, our room was spacious clean, and on the ground floor we were within walking distance of the pool, and the beach, we didnt bother making tea or coffee in the room as the 24hr cafeteria was close by,
a choice of 3 pools , bikes snorkelling, the food was excellant , really good with so much choice, ala carte restaurants we ate in two the Mexican one which I didnt enjoy as much as the Brazil one which Husband enjoyed with huge amounts of meat, you had a red and green card to indicate keep serving or not,
weather was good although a tad breezy at times,
we had a massage each for attending a privilaged tour, they said it wasnt time share but it was hard sell, for you to buy into the privalage club.and holiday at the bahai principe hotels around the world. we didnt accept,,,,
it was the best holiday i have had in years we were so relaxed you feel safe and cossetted, it deserves its 5 stars,
staff are friendly polite and nothing too much trouble, there are frequent transport all over the complex, i thought we were in the best part inTulum, but they were all good I lked thelayout of tulum, if you timed it right you could watch 2 shows a night at different parts of the complex, there was excursions and plenty of entertainment water sports etc, and frequent bus service which looks like a white van , road is busy but you get the bus at the complex,
down side smoking is allowed in the bar and cabaret areas, and corridors and at reception its not allowed in the restaurants thankfully, and we only had one bad moment with a rather rude member of staff on reception, the other downer is the long flight there, and although internet access only if you have your phone or laptop, you can use a hotel lap top at a charge for 30mins but its very hard to get a computer, they seem to only have one . i just wanted to email home.as my phone didnt work. we were advised to take local currency, but everyone took dollars.
just minor things really which didnt spoil our holiday at all we did a couple of sight seeing trips organised through the reps who were very helpful,
we came back relaxed tanned and fully rested wanting to return again.
October 11, 2012
Great hotel not for English
Firstly the hotel excellent, food service location everything. The one big let down is the service towards the Americans is what the hotel is interested in, went their for my 50th birthday and had issues like had problem with room went to 4 different places to complain no reply, Around the pool area on my birthday was told sorry only 1 drink per person Americans served with a tray of 10 drinks. Once back sent e mail to hotel telling of the problems just basic reply. All day long person from diamond club goes around pool asking if everything ok with rooms not once did they ask anybody but Americans.
Once again excellent hotel as long as you can put up with feeling second best
March 1, 2014
We had a great time, the resort is superb, considering the huge size very well organised and easy to get around. The food I reasonable with masses of choice.
February 24, 2014
Everything you could possibly want.
This is the second time we have stayed at the Gran Bahia and I must say we are totally hooked.
This hotel is geared up to everyone. If you want to relax, you can relax. If you want to do water sports and activities this is available too.
The food is tasty and plentiful and the al-a-cart meals are outstanding. Make sure you take baggy trousers for the end of your holiday!
Only 40 minutes away from Playa de Carman for shopping and 10 minutes away from Akumal for snorkelling you will not want to come home.
February 18, 2014
We stayed in the Hacienda club section of the Tulum hotel (there are 4 hotels in all within this one resort: the Tulum, the Akumal, the Coba and the Sian Khan and apart from the Sian Khan You have full access to all - including restaurants!) The Akumal section is on the beach (next door to the Tulum part), the Coba is set behind the Akumal and the Sian Khan (luxury, adults only) is set behind the Coba on the otherwise of the main expressway. The place is huge and was at capacity when we stayed (new year) which was 8500 people! It didn't feel over crowded though and as long as we were downstairs by 8am our party of 3 always found sun loungers. Chauffeured golf carts/trolleys run between all 4 locations every 15 minutes and are a great way to get about. As we stayed in the Hacienda Club section of the Tulum we were able to use (and check in) at a separate smaller lobby (also called the Diamond Club) and had exclusive use of a club pool and the Tequila restaurant for breakfast and lunch (much nicer than the main Tulum buffet a cart ride away as so much smaller - and on the beach next to the wedding pagola). In addition we were able to eat in 4 a la cart restaurants each week which were fab and a very welcome change to the buffets. The best were the La Gormet and Don Pablo's which were full waiter service and could match a fine dining experience in UK! Men need to wear long trousers and a shirt in these restaurants. Another a la cart was the Mikado restaurant at the Coba - book a show table to interact with other guests and experience a knife display and cooking skills! On site near the main entrance is Hacienda don Isabel - bars, shops, shows and nightclub - the new year show was hosted here but we thought it was awful! Just someone singing and rows and rows of tressle tables to accommodate all 8500 people! We left early as far too loud and disorganised! The rep Was lovely - very knowledgeable and bubbly! Although we would have appreciated a more personal approach (ie a card through the door to inform you of your return times, check out instructions and collection point would have been good, plus it would have been a nice touch for him to have waved us all off..). Booking the actual holiday was a bit of a challenge as Thomas Cook advertised room type info different to that on the hotels official website and we had to take a lower grade of room to the one we wanted! The flight was fab! We were anxious and dreading such a long flight but it wasn't that bad! The annoying thing was that to upgrade to Premium seats going out would have been more each than the return trip - Our local TC branch said this was to do with Mexican authorities)- scandalous! We booked Premium for our return and had to go for standard on our way out there - leg room in standard was surprisingly good. Transfer to hotel was 2hrs and not great at all after a 11hr flight! The local TC transfer rep wasn't as good as expected as only seemed to sell us mosquito wrist bands (which didn't work) with regular reminders to tip the driver! We went on one excursion with TC: the dolphin swim followed by the big fat catamaran! The dolphin bit was amazing although the venue won't allow you to take your own photos and the ones they provide are pretty expensive. The big fat catamaran later wasn't great as we arrived 1hr early and had to wait (this was advertised as an all inclusive day but we hadn't had any drink or food up to about 2:30pm when we set sail!!!! lunch wasn't provided until after we had sailed out to the reef and snorkelled so it must have been about 3-4pm before we ate. Also we were surprised there was no dietary choices so one of our party couldn't eat the lunch provided as by the time we managed to get to the packed lunch crate only one choice was left! In addition the snorkelling was a bit challenging with people kicking and banging into each other - this was also the most expensive excursion TC provided so had higher expectations!
January 20, 2014
an a amazing holiday.
a friend and myself went for 2 weeks at the end of october2013. from the minute we got there we could not fault it. the hotel and grounds are spotless, it is a massive complex with plenty to do if you want but also very relaxing. the beach and the water are spotless. there are so many different types of fish to see they will up come right to you and you can feed them. the food is excellent the staff are lovely and can not do enough for you. a big shout out to Evan. we didn't go with the excursions the hotel offered we went out and got a taxi which is very good and value for your money. the big we go question is would we go back.. that would be a massive yes.
January 20, 2014
We went for Christmas and New Year, so not cheap
We were issued with a double room for 3 of us. Lost time having to change rooms.
3 people occupying a room and the room was only replenished daily for 2 people,
spent more time chasing reception.
The main buffet restaurant had plenty of food to choose from but the quality was not always great, they were not very efficient at replenishing dishes that were running low. I contracted Campylobacter whilst there.
There are a lot of good aspects to the hotel, all public areas are kept very clean and the transport between the different sections is well run. The a la carte restaurants are all very good.
January 7, 2014
The aircraft was rather cramped and many of the seat back entertainment didn't work, even in the Premium area of the cabin. Not a great start to the holiday but...
Stuart our rep was fantastic. If you take the time to listen to him (the welcome meeting is quite long) he'll give you alot of good advice about both the hotel & resort and getting out and about.
We've previously stayed at Akumal but this time booked Tulum Hacienda section. Upon arrival at the main Tulum lobby we were transferred to the Hacienda lobby (also known as Diamond) for a speedy and efficient check-in.
Our room was a little tired and was in need of a re-furb. The hotel safe, which you pay $7 per night, was extremely small. We couldn't fit in our camera or tablet (the safes in Akumal were slightly larger). We asked, guest services, for a mattress topper to make the bed a little more comfortable.
We had breakfast in tequila as well as the main lobby - both very good, although the service at tequila was far speedier and more attentive.
We booked some of the a la cartes - tortuga, don pablo, dolce vita & le gormet - all were fantastic.
Internet is slow but available for free in the main lobby and he hacienda/diamond lobby too.
The main auditorium in Tulum was being refurnished, as such we didn't see any entertainment. We could have gone on the buses to Akumal or Coba hotels but with the rain we didn't bother.
The weather wasn't great which I understand is unusual for this time of year (Dec 13), so the entertainment teams were mainly in the lobby trying to keep holidaymakers busy & forgetting about all the mexican snow (rain storms).
The ground are beautifully kept but the ever busy gardeners. I never experienced unclean toilets. In addition, the cleaners did a fantastic job at sweeping the rather slippy public area when the rain storms came.
We didn't watch the evening entertainment this time, nor did we snorkel (mainly due to the weather and the sea being rather rough).
The major negative about this hotel is that they sell their 'privilege club' and the touts are unstoppable. With the weather being bad, it meant alot of harassment from them if you were in the main lobby. Don't be fooled, the management are very aware of how much this hard selling upsets customers, as we were invited to a 'Management Breakfast for returning guests'. On this invite it advised ***NO TIMESHARE***. It says alot when the Management team invite you to a breakfast to enable you to provide feedback and feel the need to let you know that no selling will be done. One day they'll listen to the holidaymakers and stop this practice.
Will I return...yes, I've already booked for Sian Kaan in April 2014.
December 30, 2013