An absolute dream at Dreams Tulum!
It was a privilege to be guests of the Dreams Resort & Spa. When you first approach and enter the resort via a huge gateway you immediately sense the 'great outdoors' and relaxed ambience of Dreams. Enormous palm trees line the long approach to reception and the main building and Mayan hosts provide a warm and highly efficient welcome. Our rooms were exactly as described, cooled with effective air conditioning, a king-sized comfortable bed, large bathroom and lounge area and balcony over-looking one of the many beautiful courtyards. The mini-fridge was constantly full to bursting with an array of cold drinks. On venturing out, we discovered sprawling, immaculate gardens, constantly maintained to look their best and with many features including fountains, walkways and seating. Two large and clean swimming pools (with sun beds and parasols) were well maintained and beyond these, a gorgeous beach of fine white sand fringed with palm trees. The sea, incredible shades of aquamarine blues, provided opportunities for kayaking, snorkeling and swimming and a giant unobtrusive inflatable for the children. The sea isn't dead calm and you have to pick your spots carefully to avoid the large rocks, but dipping in the cool waters after the heat of the sun is well worth the effort. Walk further along the beach and you will find easier swimming areas including a natural, deep pool flanked by rocks and sandy underneath.
There is a wide variety of a la carte restaurants including Italian, French and Asian along of course, with Mexican and international cuisine. The Wild Cafe - informal buffet style, offered incredible choice and was popular with young families, whilst the Seaside Grill, for example, was perfect for outdoor dining overlooking the sea.
The entertainment team provided a host of daily activities for all, including stretching and water aerobics, yoga, football, dancing and Spanish classes to name but a few. The children's club, although not appropriate for us, seemed to provide a stream of activities and the children seemed well occupied! During our stay, we met very friendly, easy-going holiday-makers, including two incredible families from Winnipeg and Buffalo. We also met numerous staff who can only be applauded for their superb service and friendly smiles. Nothing was too much trouble, despite working long hours in the heat.
And on that note - just about everyone we met had been burnt in some way or other by the sun, a high quality 50+ or greater cream is an absolute must, as is a light cardigan or jacket for the evenings which were sometimes chilly outdoors, and cold indoors due to the air conditioning! The spa offered authentic treatments in a relaxing environment, and the gym and tennis court was to the same highly maintained quality. For nature lovers, the flowers, trees, animals, fish and birds seemed to naturally blend into the resort. Over-all, this was a lovely, lovely holiday. Something for everyone, whether you like action or peace and quiet, whether you are a family with youngsters or young adults, or a couple, whether you want to keep fit or learn something new, or simply chill by the pool or the beach, it's all here. The surroundings are impeccable, the service is with a smile, and the entire resort is run seamlessly. Thank you to all who made our holiday perfect. Certainly is a dream, a pleasure and a privilege.
April 9, 2013
This hotel was absolutely superb with the surroundings, staff and weather making this holiday one to remember.
You really couldn't ask for more from the hotel with pools catering for both active and relaxing times and the food and drink was out of this world.
The only downside was the hotel is one of the furthest away from Cancun so be prepared for long transfers, especially on the way back, but this is really nitpicking as overall the holiday was superb.
December 20, 2012
wonderful family holiday at Dreams Tulum
We spent 11 nights at Dreams Tulum and enjoyed every minute. Upon arrival we took the opportunity to upgrade to a third floor suite with a seperate sitting area and a jacuzzi, this proved to be a hit with our 6 year old son! The hotel was lovely, the gardens beautiful, and the pool and beach ares thorougly relaxing. The hotel staff kept the pool area spotless and did their very best to manage the seaweed on the beach, this did not really impact upon our overall enjoyment and the beach was stunning non-the less. The food and drink choice was extensive and my personal favorate haunt was the Co-Co cafe for a glass of champagne mid-afternoon! All of the resteraunts were readily accessible and the staff very pleasent and attentive, no messing about with reservations. The food was excellent and we had more than enough choice. Our son accessed the Explorers club and thorougly enjoyed 'time away' from mum and dad! We would definately return.
August 6, 2012
Everything about this holiday lived up to it's expectation. The food choice on the all inclusive was excellent we never ate in the buffet restaurant for our evening meal as there was always other restaurants to choose from. The Mexican, Italian, Seaside Grill and the Asian restaurants were all fantastic. The buffet restaurant for breakfast and lunch was excellent as well. There was always a choice of another restaurant for lunch as well. The all inclusive was everything except Lobster dinners, champagne and the specific wine list (house wine was included). The waiters even brought you drinks and food whilst on the beach or at the pool. The snorkelling from the beach was good but be careful as it is very shallow with corals, sea urchins and lion fish (all of which can do some damage to you if you stand on them). We did some diving whilst we were there with the resort dive shop. The sea dives we did were very relaxed. We saw what you would expect from tropical diving including a turtle. We also dived the cenotes (flooded underground caves with stalactites and stalagmites). This was superb and very different from anything we've done anywhere else. You do need a wetsuit for the cenotes though as the water temperature felt very cold.
The only problem we had was at Cancun airport when checking in to come home. They tried to charge us for excess baggage. Be careful! They made us put all our bags on to the scales for myself and my husband but there was a bar across the scale and to get our bags on and under the bar they had to push the bags under bar creating more downward force on the scale. When we took our bags off we got another check in company to weigh and they were 13kg lighter than the handling company had told us.
October 12, 2011
Last Family Holiday!!
Holiday was excellent overall and only let down by the flights out and back to the UK. Apart from the seating being very small and the poor in flight food the unhappy and disinterested crew members made a long flight seem even longer. everything that they did for the passengers was done with reluctance.
This didnt spoil our holiday but it is not what you would expect of Thomas Cook but would think twice of my Tour Operator for next years trip.
August 22, 2011
Family holiday in mexico
Dreams Tulum is a great hotel and we found to be fantatsic value for money - there were four adults so we only had to pay flights for the two children (6&5 years old). The staff are extremely friendly and helpful, they seem to take real pleasure in their hotel and their jobs. The food in the al a carte restaurants was very good. Only a couple of downsides - 2 hours on the bus from the airport (but worth it to be near the Mayan Ruins and also away from the size and scale of Cancun); to get a sunbed by the pool meant a 6.30am 'pool run' (the hotel was full when we were there however if you were happy to be away from the pool on the farer end of the beach you would be fine.. its just small children like pools!). I loved the Coco Cafe bar and the flambe coffees - which were a nice way to finish a day playing in the pool and sun bathing. The pool and the beach are back to back ... so you don't have to pick one but can meander between the two.
March 22, 2011
The flight was ok but had paid for extra leg room - don't think I would have managed 9+ hours in the non-legroom cramped seats. There was no entertainment on the flight out as the tv screens weren't working but they did give us one free drink as compensation - how very generous!
Once we got to the airport the arrival was fine and the trip to the resort on the coach was OK - but if only the reps didn't feel the need to try and get you in the 'holiday spirit' with their inane chat it would be much better. The transfer was about 1 hour 40 minutes as there was only one other drop off.
On getting to the hotel, the check-in was quick and efficient - a cold towel and glass of sparkling wine was very welcome. The room (standard garden view) was large, clean and perfectly acceptable. The hotel has about 6 restaurants and we tried them all apart from the Patio. The food varied from good to very good (the suchi was really delicious) and the house wine was perfectly respectable and included in the all inclusive package by the glass. There are plenty of sun beds but to get them in a nice position you do have to be an early(ish) riser. There are two pools; one full of activities after about 11am and the other much quieter. There are plenty of things to do in the resort from beach volleyball, water aerobics, Spanish lessons, cooking demonstrations, early morning yoga/stretching, etc. or you can just lay back and relax.
The beach is ok directly in front of the hotel but a little rocky for easy access for swimming. Not a problem as you only need to walk a couple of hundred meteres either way to find some really nice spots.
The staff are really friendly and committed to their work and go out of their way to provide good service.
We also went to Xel Ha for the day - an all inclusive nature reserve with excellent snorkelling available and also the chance to swim with dolphins - something we did and will never forget. The ruins of Tulum are about a 5 minute taxi ride away and are also worth visiting - probably more for the beach there than the ruins themselves. We tried to walk it along the beach but got about three quarters of the way before realising that you can't walk all the way on the beach and need to then walk along the highway (not recommended).
Chichen Itza and Coba are also within easy reach - we hired a cab for the day which works out about half the price of going on the organised trips from the hotel's in-house tour operator. If you do want a taxi - don't ask the hotel to get you one but just walk out to the car park and there'll be plent on the left hand side (the hotel charges the taxi driver of they have to phone them to come to reception and they will have to pass that on to you).
All in all, this was a very nice holiday and would definitely recommend it to others.
February 1, 2011
This was probably the best holiday yet, great food & drink the staff could not do enough for you + great pools & entertainment, the turn down sevice was a nice touch to, would go back in a minute the only minor thing was the swimming in the sea due to lots of coral & stones but still a great place to holiday.
October 5, 2010