our family holiday at the Iberostar Tucan/Quetzel
We are a married couple in our 40"s and went with our nearly 5year old grand daughter. We have just returned from a two week vacation(1st July to the 15th) Weather was gorgeous bar one day when it threw it down most of the day so we got a taxi down to Playa De Carmen and did some shopping and had tea .Overall the Tucan/Quetzel is a beautiful place,the wild life amazing[we were in 1212] and saw loads of monkeys every night,the beach is amazing[and the sea scape] , all staff worked extremely hard to please,especially the animation crew they never stopped.The only people that didnt seem bothered to us were the reception. On booking we had requested one double bed for us and another bed for the granddaughter and on arrival were to find only a king size bed.We queried this and was sent a cot which she had to bend her legs to lie in,and although we were shattered the 1st night and made do,she woke us in the night to go toilet cause she couldnt get out.After many attempts to try and sort this with reception ,that cot was still there the day we left, most nights she slept in the middle of us,so that took most of the romance out of the holiday for us. Now i put a lot of revision in to picking this holiday,i read every body elses comments on those who have been and it seems to me that in this case the majority opinion with the food is not honest to others and the minority were bang on .The buffet was good,just a bit repetitive,and the restaurants were actually quite poor bar the Steakhouse,now we spoke with quite a few couples from England and they were all saying exactly the same. Luckily we managed to get great food down on 5th Avenue but surelly you shouldnt have to do that with All Inclusive,it works out an expensive holiday. Again it such a shame because its such a beautiful place and had the food been better would make it perfect[BAR THE COT ISSUE] I run my own business and if nobody tells you where your lacking then it never gets put right, fingers crossed eh? Maybe the british been the minority visitor there over the Americans we dont get listened to,but we are trekking the furthest. Anyway sorry about all that ,we still had a fantastic holiday[what you make it] and it is really a beautiful place,just thought i should let others know.
July 16, 2014
best hoilday ever
This is the 3rd time to same hotal we take my 2 daughters and there partners and had the best hoilday ever. Anyone looking for a good hotal then book this you wont be disapoi nted.
June 5, 2014
cant express how excellent our holiday was from start to finish it was so relaxing.......Hotel amazing....Room excellent.....staff incredible.....food fantastic....... Think i have made my point.....
May 29, 2014
Great holiday loved the animals
Had a great holiday loved the animals who were allowed to roam freely
March 29, 2014
Hotel excellent would recommend
The hotel was excellent, staff very friendly and helpful, food first class.
There were two things that did not live up to excellent hotel and that was the transfer to and from the hotel. The transport to the hotel took 2 hours for a 40min journey and on the way back it once again took over 2 hours and the coaches air conditioning did not work, I felt quite ill when we eventually arrived at the airport. It was a great shame that that Thomas Cooks transfers did not live up to the excellent hotel that we had stayed in.
March 2, 2014
We had a great time
Well what can I say.... From the time you get your cases off the coach ( or should I say by the time the bell boys gets your cases off) and you get that first long cool drink that sits there waiting for you it's great All the staff are so nice greeted with a big smile This is are third time here so nice to walk down the beach into the town (playa car) with the local police patrolling the beach to make sure you are safe just stopping long enough for you to pose with them on there quads bikes Its a great place we are there again next January all being well.....
If you go say hello to Ricardo in the dinning area by the waterfall he has the biggest smile in the world
Thanks Ricardo and all the staff you make are holidays fun
February 8, 2014
We can't wait to go back to the Mexico!
Best holiday ever! Mexico is the most amazing destination and the Iberostar Quetzal was the perfect hotel to spend our time. The facilities and service was superb and the location is to die for. We can't wait to go back to the Mexico!!!!!!
May 17, 2013
Delighted to return to Quetzal
Returning to this hotel after four years, we hoped little had changed as we had fond memories. As it turned out we had nothing to worry about, we felt at home straight away, staying in the same room, looked after by Graciela ( the same room maid) as last time also.
The location is excellent, combining white sandy beach, fascinating jungle and a safe area to walk out into town.
Entertainment is good, great choice and quality of food and freindly staff -(especially Rosy our favourite cocktail waitress).
That said, we think the hotel would benefit from a referbishment of the rooms and the pool area sometime soon, but, that would'nt stop us from reccomending this hotel.
January 15, 2013