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Sandos Caracol Eco Experience Resort Mexico, Cancun Area, Playa del Carmen

Rated 4 out of 5 What is included?

Accomodation name

Accommodation features and facilities

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Location

  • On a white sand beach, 5km from Downtown Playa del Carmen resort centre.

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Set amongst beautiful natural lagoons and mangroves, the Sandos Caracol Eco Experience Resort has a friendly, relaxing atmosphere and enjoys an abundance of facilities and activities for guests to take advantage of.

Please note: Select Club room categories are exclusively for adults aged 21yrs and over.

This hotel has won a GOLD Travelife Award. Hotels with a GOLD award display a strong commitment to sustainability, taking great care of their environmental and social impacts within their business and local communities.  They communicate their progress to others and are proud to show that they are leaders whilst constantly striving for continuous improvement.

Facilities

  • Four free-form swimming pools (one for Select Club guests only)
  • Sun terrace with sunloungers and parasols
  • 24-hr reception
  • Internet access
  • Three buffet restaurants (international, Mexican and Italian)
  • Meat speciality, Italian, vegetarian, Tepanyaki and Mediterranean à la carte restaurants
  • Snack bars
  • Nine bars including lobby bar, café bar, swim-up bar, beach bar, sports bar, two pool bars and lounge and terrace bar
  • Daytime activities including pool & beach games and eco-activities
  • Massage
  • Spa with beauty treatments (min. age 18yrs)
  • Evening entertainment including Mayan performances
  • For children: Two children's pools including kids' aquapark with 17 slides and water games, hotel-run kids' club (4-12yrs) and baby club (2-3yrs), teen activities (13-17yrs), highchairs, cots

Room Info

Double rooms are located in three storey blocks across the family section of the resort can sleep up to 3 adults and 1 child or 2 adults and 2 children. Rooms include 1 king-size bed or 2 double beds, air conditioning, satellite TV, safety deposit box (no charge), minibar with water, soft drinks and beer (restocked every other day), bathroom with shower, hairdryer, balcony or terrace with Garden, Pool or Jungle view.

Additional rooms in the family section available at a supplement include:

Larger Deluxe rooms with 1 King-size bed, double sofa bed and whirlpool bath

Junior Suites with 1 king-size bed an integrated living area, double sofa bed and whirlpool bath on the terrace; Double rooms and Junior Suites for sole use.

Select Club rooms located in the Select Club adult only section of the resort exclusively for adults 21yrs+ are available at a supplements including:

Adult only - Select Club Superior rooms sleeping a maximum of 3 adults with 1 king-size bed or 2 double beds, air conditioning, plasma TV with satellite channels , safety deposit box (no charge), minibar with water, soft drinks, beer and snacks (restocked daily), 24hr room service, iron & ironing board, bathroom with shower, hairdryer, bathrobes, balcony or terrace with Garden, Pool or Jungle view. Fruit basket and bottle of sparkling wine in room on arrival. Access to Select Club facilities.

Adult only - Select Club Deluxe rooms with 1 King-size bed, sofa bed and in room whirlpool bath.

Adult only - Select Club Penthouse Suites with a bedroom with 1 king-size bed, living room with double sofa bed, terrace with whirlpool bath.

Adults only 21yrs+ Select Club benefits for all guests staying in Select Club room categories include:

Private reception, Select Club restaurant for breakfast and lunch, adults only swimming pool with open air whirlpool, preferred reservations at the a la carte restaurants, Ocean Front Club House with towel service, lockers, showers, premium liquor bar, snacks, lounge area, pool table, computer games, library and Free Wi-Fi. Select Club private beach area with hammocks, loungers, Balinese beds and waiter service.

Show more accommodation features and facilities

 Available room and board options

Double rooms are located in three storey blocks across the family section of the resort can sleep up to 3 adults and 1 child or 2 adults and 2 children. Rooms include 1 king-size bed or 2 double beds, air conditioning, satellite TV, safety deposit box (no charge), minibar with water, soft drinks an... see more

Room 1: All Inclusive for 2 adults in Double Roomhide

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My holiday party for room 1 consists of
Room options
Board Basis Select Room Options Total price

All Inclusive

  • Buffet breakfast, lunch and dinner; six à la carte restaurants (dinner only, reservations required, three visits per week); snacks served 24 hours
  • An unlimited amount of hot, soft and alcoholic drinks (excluding international brands) served 24 hours; mini-bar restocked with beer, water and soft drinks every two days
  • Activities usually include aerobics, aquaerobics, basketball, pool/billiards table, table tennis, tennis and volleyball
  • Beach/pool towels included
  • Frequent daytime activities and evening entertainment usually includes eco walks, pool games, live music and shows including traditional Mayan performances
  • Gym; whirlpool
  • ...Show more
    Selected
    Extra £272.00
    Extra £224.00
    Extra £70.00
    Extra £160.00
    Extra £180.00

    Please note: All rooms must have the same board option.
    Your search criteria may effect room and board options available.

     Available flights and departure dates Flying from hide

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    Our best prices for June 2012

    Mon Tue Wed Thur Fri Sat Sun
    1 - 2 - 3 - 4 - 5 -
    6 - 7 £1,424 8 - 9 - 10 - 11 - 12 -
    13 £1,804 14 £1,484 15 - 16 £1,440 17 - 18 - 19 -
    20 - 21 £1,780 22 - 23 - 24 - 25 - 26 -
    27 - 28 - 29 £1,920 30 - 31 -
    Prices shown are total for the whole party

    Price details

    • Total price was: £2064
    • Total online discount (31%): £640
    • Total price from: £1424

    7 October 2014, Manchester, 7 nights, All Inclusive

    Room 1:
    Double Room  2 adults

    • No booking fee applied
    • No debit card charges
    A 2% fee (up to a maximum of £95) will be charged if you pay by credit card

    Price details

    • Total price was: £2104
    • Total online discount (14%): £300
    • Total price from: £1804

    13 October 2014, Gatwick, 7 nights, All Inclusive

    Room 1:
    Double Room  2 adults

    • No booking fee applied
    • No debit card charges
    A 2% fee (up to a maximum of £95) will be charged if you pay by credit card

    Price details

    • Total price was: £2064
    • Total online discount (28%): £580
    • Total price from: £1484

    14 October 2014, Manchester, 7 nights, All Inclusive

    Room 1:
    Double Room  2 adults

    • No booking fee applied
    • No debit card charges
    A 2% fee (up to a maximum of £95) will be charged if you pay by credit card

    Price details

    • Total price was: £2120
    • Total online discount (32%): £680
    • Total price from: £1440

    16 October 2014, Gatwick, 7 nights, All Inclusive

    Room 1:
    Double Room  2 adults

    • No booking fee applied
    • No debit card charges
    A 2% fee (up to a maximum of £95) will be charged if you pay by credit card

    Price details

    • Total price was: £2120
    • Total online discount (16%): £340
    • Total price from: £1780

    21 October 2014, Manchester, 7 nights, All Inclusive

    Room 1:
    Double Room  2 adults

    • No booking fee applied
    • No debit card charges
    A 2% fee (up to a maximum of £95) will be charged if you pay by credit card

    Price details

    • Total price was: £2100
    • Total online discount (9%): £180
    • Total price from: £1920

    29 October 2014, Manchester, 7 nights, All Inclusive

    Room 1:
    Double Room  2 adults

    • No booking fee applied
    • No debit card charges
    A 2% fee (up to a maximum of £95) will be charged if you pay by credit card

    Premium

    Long haul Premium Seats now available for you Outbound & Inbound journey on ThomasCook Airlines wider, luxurious leather seats with 35'' seat pitch and your own personal TV Screen - it's the perfect way to fly.
    • Generous seat pitch up to 35'' inches
    • More comfort and more personal space
    • Extra luggage allowance of 25kg pp
    • Priority check-in
    • Priority boarding
    • Headsets and drinks vouchers during the flight.

      Premium

      Long haul Premium Seats now available for you Outbound & Inbound journey on ThomasCook Airlines wider, luxurious leather seats with 35'' seat pitch and your own personal TV Screen - it's the perfect way to fly.
      • Generous seat pitch up to 35'' inches
      • More comfort and more personal space
      • Extra luggage allowance of 25kg pp
      • Priority check-in
      • Priority boarding
      • Headsets and drinks vouchers during the flight.

        Customer reviews

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        Fantastic holiday would recommend it to all ages. We stayed at sandos for the 3rd time and every time we come here it gets better and better, this year was even more special as we went for a friends wedding who we meet here last year it was fantastic, my son and his girlfriend and there little boy (3) came aswell my grandson loved every minute of his holiday and keeps asking when can we go back, the restaurants are second to none especially the Japanese, the staff are more than friendly especially Sonia and Antonio in the la Laguna restaurant, Marcial the bar man in the sports bar and Marcus in the 24 hr bar they have remembered as every year and that really means a lot, the wild life is unreal the monkeys, raccoons, iguanas are just a few to mention, the shows that the entertainment team put on are great big shout out to jimmy he is top class but sadly he told us that this was his last year gutted your a star jimmy. So if you are thinking of going to this resort I would recommend it 100%. Sandos rocksxxx June 29, 2014
        Fab family holiday with excellent wildlife. The grounds and hotel are amazing, with wildlife around every corner. Huge iguana's, coati's, raccoons and awesome spider monkeys that swing through the trees and walk along the path next to you. The highlight for us was feeding the monkeys on our balcony! The food is very good, with plenty of choice. The a la carte restaurants are excellent, in particular the Medittarranaen restaurant where the food is excellent and the service is superb and it is overlooking the beach- beautiful. The pool is great with plenty of sunbeds. The cocktails are fab and the bar staff are very efficient. The games room is great for the children and there are lots of things going on all the time. This is a brilliant family hotel. It was our second visit here and we were not disappointed. The staff are friendly and helpful, the surroundings are amazing and the wildlife is out of this world. An awesome experience. May 4, 2014
        Beautiful resort, lovely position, English food average,language problems Beautiful resort in a lovely position close to Playa del Carmen. The Eco side of the resort has a lot of fascinating qualities seldom found at resorts of this category. However this resort has many issues, some may seem unimportant but soon became an issue for ourselves. Food, plenty of choice but never hot, the à la carte restaurants were disappointing and difficult to reserve due to, as we later found out, other guests double booking and choosing the one they want on the night of dining. Also while eating the dress codes were not enforced and it was often we had to eat with other guests sweaty exposed armpit only inches from our table. The beach, nice, sea, nice but don't expect to walk from one to the other. The resorts coastline is covered with rocks, the only place to enter the water is on the adult only end and is only the size of a tennis court, be prepared to be packed like sardines. Sun beds, again plenty of them but you'll have to be by the pool or on the beach by 08.00 to get one,reserving by using towels is a big issue. Also we found people reserving sun beds in the sun and an equal amount in the shade, never experienced this before. This resort has a fabulous wifi system, we used it on many occasions but because it is so good the whole complex is one big internet café, so when you dine or want to see a show or simply a drink at a bar be prepared to share with little well lit screens with as many people not talking to one another. Most of the staff are friendly and they keep the public areas very clean and tidy. Expect to do a bit of tipping as the wages we understand are not high, but with or without a tip the staff will always offer a friendly smile followed with a hola. January 31, 2014
        Value for money This is a good holiday and value for money. My main sticking point was that our room wasn`t cleaned every day and our room could have done with a lick of paint. Otherwise the resort itself was spotlessly clean. Staff were very helpful and polite and despite the rain we had in December at least it was still warm. December 29, 2013
        Absolutely perfect resort! We had such an amazing holiday at this resort that we have visited 4 years on the run! There is absolutely nothing to fault about this resort. Great choice of a la carte and buffet restaurants, and great snacks for in between meals. The choice of drinks is huge is any of the numerous bars across the resort, and they definitely do not hold back on the alcohol (both premium and local brands as part of the standard all inclusive)!! The beach is beautiful, and the range of pools is great meaning you can change your choice of sunbathing location as often as you like! Rooms are basic but clean and comfortable. The entertainment team are great and really make the holiday. This resort is perfect for both children and couples of all ages. Most activities are free of charge, and it is great being able to lend a snorkel and goggles and swim out into the ocean to see all the fish, for free of charge! It is also lovely walking round the whole complex and seeing the different types of wildlife which live in the resort (cats, coatis, turtles, parrots, geckos, racoons and donkeys are just a few!). Internet access is free of charge is certain locations which is a bonus as other resorts charge for use of this facility. I would definitely recommend visiting all the a la carte restaurants, as they all serve beautiful food however are all very different in both menus and location (the Mediterranean is located right on the beach front). Never had any problems with buffet food at this resort - it is always hot, tasty and never out for more than 10 minutes or so. The buffet restaurants also have live stations where food can be cooked specifically for you by a member of staff! Not a single thing is too much trouble at this resort, the staff are the best I have ever come across - always smiling and friendly. I would recommend this resort 100% to anyone who is thinking about visiting, it is perfect and excellent value for money! Ps. The photograps on this page are very old - the whole resort has been updated and reconstructed, check out sandos.com for the latest photos. April 6, 2013
        Best holiday we have had . This turned out to be the best holiday we have had. My wife was very keen on Mexico but I was dreading the 11 hour flight there and as I am not a big fan off AI resort sit at the pool type holidays I was not so keen on it .Arriving at the Sandos Caracol Eco Resort I was pleased to say I had changed my mind completely with there being free cycles snorkelling gym & huge area of pathways to wander on ,staff were all very friendly with great food & bar service & and all located on a beautiful sandy beach ,we can't wait to return PS hope T Cook keeps this resort on its list October 19, 2012
        Another beautiful holiday in Playa del Carmen Second time we go to the Sandos Caracol Riviera Maya. We had a lovely time again. The Food is very good with a wide choice of dishes. Drinks come and come... The Kid Club wasn't as good as two years ago and we had the kids a bit more than we had wished for but it was Ok. The Spa is very good if treatmenrts are a bit pricy. The proximity of Playa del Carmen is very good. Lots of Bars and Restaurants and Shops. The Zenzi bar is hightly recommanded and for outdoors activities Yucatan Explorer is a very good bet with lots of different affordable stuff to do. We going again next year !!! October 13, 2012
        Paradise family vacation in Mexico I stayed here last year with my husband and we liked it so much and raved about it to our children that they did not believe us, so we booked it again this year ( we took our children this time, well they not kids no more, my daughter her hubby and my 2 grandchildren Lexi 11 months and Alfie nearly 3, my 21 year old son, my 18 year old son and his fiancée also 18, and my youngest son who is 17) same place same hotel and were not disappointed, the hotel is being remodelled and it just gets better there is so much to do, so much to see. You don't need to leave the complex, it is in the middle of a rainforest with wild animals running loose ( monkeys, raccoons, cats, iguanas, omg the list is endless. With so many restaurants, pools a spa, kids club, bars including a swim up bar. The entertainment staff do an amazing job. To me the 5 stars are not enough, we enjoyed it so much we are trying to get the money together to go again next year. My son and fiancée are seriously considering getting married there. To me it is everything paradise means. Well done and thanks for a great holiday. October 11, 2012

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        Your holiday summary

        Hurry, only 3 more seats left
        • Price per person from£712
        • Total price was
          £2064
        • Total online discount (31%)
          £640
        • Total price from  
          £1424
        • Full payment required at time of booking

        Price details

        • Total price was: £2064
        • Total online discount (31%): £640
        • Total price from: £1424

        7 October 2014, Manchester, 7 nights, All Inclusive

        Room 1:
        Double Room  2 adults

        • No booking fee applied
        • No debit card charges
        A 2% fee (up to a maximum of £95) will be charged if you pay by credit card

        Hurry, only 3 more seats left!

        Last flight seat availability check was at 09:00am on 01/10/2014

        Notice: This shows how many seats are available for this holiday at this moment.

        You may be able to choose other seats from the Accommodation page, but the cost of it might be higher. We may occasionally put some seats on sale at a later date.

        Hurry, only 9 more rooms left!

        Last room availability check was at 09:00 am on 01/10/2014

        Notice: This shows how many rooms are available for this holiday at this moment

        You may be able to choose other room types from the accommodation page, but the cost of it might be higher. We may occasionally add more of the same room types on sale at a later date.

        Get quote for this holiday
        This Holiday is provided by

         What is included?

        • 20kgs luggage*
        • Flight taxes
        • ATOL protection
        • Resort service
        • Long haul flight extras*

         Selected holiday accommodation

        1 Room - 7 nights, All Inclusive
        2 Adults

        Amend accommodation

         Selected flight details Flight details

        Going out
        Manchester
        07.10.14
        Coming home
        Mexico (Cancun)

        14.10.14

        Flight details

        Depart
        Manchester
        07 October 2014
        at 09:30hrs
        Arrive
        Mexico (Cancun)
        07 October 2014
        at 14:00hrs
        Depart
        Mexico (Cancun)
        14 October 2014
        at 15:50hrs
        Arrive
        Manchester
        15 October 2014
        at 07:20hrs
        Please note flight times are subject to change
        Amend flights
        Resort Transfers: Transfer from airport: approx. 1hr.
        Get quote for this holiday

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