Fantastic holiday would recommend it to all ages.
We stayed at sandos for the 3rd time and every time we come here it gets better and better, this year was even more special as we went for a friends wedding who we meet here last year it was fantastic, my son and his girlfriend and there little boy (3) came aswell my grandson loved every minute of his holiday and keeps asking when can we go back, the restaurants are second to none especially the Japanese, the staff are more than friendly especially Sonia and Antonio in the la Laguna restaurant, Marcial the bar man in the sports bar and Marcus in the 24 hr bar they have remembered as every year and that really means a lot, the wild life is unreal the monkeys, raccoons, iguanas are just a few to mention, the shows that the entertainment team put on are great big shout out to jimmy he is top class but sadly he told us that this was his last year gutted your a star jimmy. So if you are thinking of going to this resort I would recommend it 100%. Sandos rocksxxx
June 29, 2014
Fab family holiday with excellent wildlife.
The grounds and hotel are amazing, with wildlife around every corner. Huge iguana's, coati's, raccoons and awesome spider monkeys that swing through the trees and walk along the path next to you. The highlight for us was feeding the monkeys on our balcony!
The food is very good, with plenty of choice. The a la carte restaurants are excellent, in particular the Medittarranaen restaurant where the food is excellent and the service is superb and it is overlooking the beach- beautiful.
The pool is great with plenty of sunbeds. The cocktails are fab and the bar staff are very efficient. The games room is great for the children and there are lots of things going on all the time.
This is a brilliant family hotel. It was our second visit here and we were not disappointed. The staff are friendly and helpful, the surroundings are amazing and the wildlife is out of this world. An awesome experience.
May 4, 2014
Beautiful resort, lovely position, English food average,language problems
Beautiful resort in a lovely position close to Playa del Carmen. The Eco side of the resort has a lot of fascinating qualities seldom found at resorts of this category. However this resort has many issues, some may seem unimportant but soon became an issue for ourselves. Food, plenty of choice but never hot, the à la carte restaurants were disappointing and difficult to reserve due to, as we later found out, other guests double booking and choosing the one they want on the night of dining. Also while eating the dress codes were not enforced and it was often we had to eat with other guests sweaty exposed armpit only inches from our table. The beach, nice, sea, nice but don't expect to walk from one to the other. The resorts coastline is covered with rocks, the only place to enter the water is on the adult only end and is only the size of a tennis court, be prepared to be packed like sardines. Sun beds, again plenty of them but you'll have to be by the pool or on the beach by 08.00 to get one,reserving by using towels is a big issue. Also we found people reserving sun beds in the sun and an equal amount in the shade, never experienced this before.
This resort has a fabulous wifi system, we used it on many occasions but because it is so good the whole complex is one big internet café, so when you dine or want to see a show or simply a drink at a bar be prepared to share with little well lit screens with as many people not talking to one another.
Most of the staff are friendly and they keep the public areas very clean and tidy. Expect to do a bit of tipping as the wages we understand are not high, but with or without a tip the staff will always offer a friendly smile followed with a hola.
January 31, 2014
Value for money
This is a good holiday and value for money. My main sticking point was that our room wasn`t cleaned every day and our room could have done with a lick of paint. Otherwise the resort itself was spotlessly clean. Staff were very helpful and polite and despite the rain we had in December at least it was still warm.
December 29, 2013
Absolutely perfect resort!
We had such an amazing holiday at this resort that we have visited 4 years on the run! There is absolutely nothing to fault about this resort. Great choice of a la carte and buffet restaurants, and great snacks for in between meals. The choice of drinks is huge is any of the numerous bars across the resort, and they definitely do not hold back on the alcohol (both premium and local brands as part of the standard all inclusive)!! The beach is beautiful, and the range of pools is great meaning you can change your choice of sunbathing location as often as you like! Rooms are basic but clean and comfortable. The entertainment team are great and really make the holiday. This resort is perfect for both children and couples of all ages. Most activities are free of charge, and it is great being able to lend a snorkel and goggles and swim out into the ocean to see all the fish, for free of charge! It is also lovely walking round the whole complex and seeing the different types of wildlife which live in the resort (cats, coatis, turtles, parrots, geckos, racoons and donkeys are just a few!). Internet access is free of charge is certain locations which is a bonus as other resorts charge for use of this facility. I would definitely recommend visiting all the a la carte restaurants, as they all serve beautiful food however are all very different in both menus and location (the Mediterranean is located right on the beach front). Never had any problems with buffet food at this resort - it is always hot, tasty and never out for more than 10 minutes or so. The buffet restaurants also have live stations where food can be cooked specifically for you by a member of staff! Not a single thing is too much trouble at this resort, the staff are the best I have ever come across - always smiling and friendly. I would recommend this resort 100% to anyone who is thinking about visiting, it is perfect and excellent value for money!
Ps. The photograps on this page are very old - the whole resort has been updated and reconstructed, check out sandos.com for the latest photos.
April 6, 2013
Best holiday we have had .
This turned out to be the best holiday we have had. My wife was very keen on Mexico but I was dreading the 11 hour flight there and as I am not a big fan off AI resort sit at the pool type holidays I was not so keen on it .Arriving at the Sandos Caracol Eco Resort I was pleased to say I had changed my mind completely with there being free cycles snorkelling gym & huge area of pathways to wander on ,staff were all very friendly with great food & bar service & and all located on a beautiful sandy beach ,we can't wait to return PS hope T Cook keeps this resort on its list
October 19, 2012
Another beautiful holiday in Playa del Carmen
Second time we go to the Sandos Caracol Riviera Maya. We had a lovely time again. The Food is very good with a wide choice of dishes. Drinks come and come... The Kid Club wasn't as good as two years ago and we had the kids a bit more than we had wished for but it was Ok. The Spa is very good if treatmenrts are a bit pricy. The proximity of Playa del Carmen is very good. Lots of Bars and Restaurants and Shops. The Zenzi bar is hightly recommanded and for outdoors activities Yucatan Explorer is a very good bet with lots of different affordable stuff to do. We going again next year !!!
October 13, 2012
Paradise family vacation in Mexico
I stayed here last year with my husband and we liked it so much and raved about it to our children that they did not believe us, so we booked it again this year ( we took our children this time, well they not kids no more, my daughter her hubby and my 2 grandchildren Lexi 11 months and Alfie nearly 3, my 21 year old son, my 18 year old son and his fiancée also 18, and my youngest son who is 17) same place same hotel and were not disappointed, the hotel is being remodelled and it just gets better there is so much to do, so much to see. You don't need to leave the complex, it is in the middle of a rainforest with wild animals running loose ( monkeys, raccoons, cats, iguanas, omg the list is endless. With so many restaurants, pools a spa, kids club, bars including a swim up bar. The entertainment staff do an amazing job. To me the 5 stars are not enough, we enjoyed it so much we are trying to get the money together to go again next year. My son and fiancée are seriously considering getting married there. To me it is everything paradise means. Well done and thanks for a great holiday.
October 11, 2012