Nice holiday in Bluebay
We enjoyed the location, our room was very close to the seaside. Food was really good, nice weather, staff was friendly, our maid made our room welcoming every day. Great beach area (although the water was a bit "weedy" sometimes), lively atmosphere. Entertainment staff in the pool area was super! Beautiful view from the seaside restaurant. We really enjoyed our holiday in Bluebay.
June 18, 2014
Would not recommend
I was really disappointed with this hotel. Check in and check out extremely slow. After arriving at the hotel it took an hour to get checked in then had to wait another hour for them to bring our luggage to the room. Regularly had dirty bed sheets, the 1st night was the worst they were absolutely black with dirt! We had a connection door and had to be moved as it honestly sounded like the couple next door were actually sharing our room it was so loud. The new room was terrible dampness on walls, leak in bathroom ceiling, light fittings hanging from ceiling and there was a gap under balcony doors so had to put towels down at night to stop the wind howling through. The pools and buffet restaurants are nice. A'la carte restaurants were a let down though food wise but the service was better in them. Beach was a real disappointment, not what you see in the brochure at all! Sea was brown with loads of dead seaweed or something and the beaches are built up with sandbags. Overall really disappointing because I paid a lot of money for this holiday and it was for our 5th wedding anniversary :-(
June 14, 2014
Best Holiday So Far!
We stayed at Blue Bay in April for 10 days with our 15 year old daughter. The hotel was clean and tidy with plenty of friendly and helpful staff. Our room was cleaned every day along with our fridge topped up daily with beer, water and soft drinks. The swimming pools and sunbed area were lovely with plenty of beds available at all times in and out of the shade, beach/pool towels are availbale. The private beach is small but big enough to enjoy. The restaurants had something for everyone and the food was always fresh and plenty available. We ate at the International most nights but also you could book 24 hours in advance to eat at the Italian, Mexican French and Chinese. We went on 4 brilliant day trips whilst away all booked through Thomas Cook and well recommend, we visited Xcaret, Xel Ha Tulum and Coba and of course Chichen Itza the days were fantastic and the reps were so knowledgable and looked after us all. It really has been our best most memorable holiday ever and I would recommend this holiday to couples or familys with children over the age of 10.
May 7, 2014
Brill stay just a few points
Was a little wary as read some bad reviews. Had an excellent stay here although it was noisy in the rooms, I know a few complained about this. The main complaint I have is there are no parasols round the pool which are essential when you have a child. Also no waiter service round the pool unless u tip heavily. Food is excellent special in the restaurants. You can have any cocktail u can think of. Maids very very good. Lots of wildlife which is lovely.
April 1, 2014
I very bad holiday resort
The whole complex is a mosquito paradise. We stayed in block 5 which has concrete floors so from 6 in the morning until 2 the following morning you here everything & I mean everything.If you want to eat you must book every night in advance. We waited 35 mintues to check in and 30 minutes to check out.
I would not recomend this place to anybody. We will never go back to Mexico especially now you have to pay approx £50 per day to get out the country on top of your holiday price [pay cash at the airport on departure]
January 13, 2014
fabulous christmas break,
we had lovely time at Bluebay, the reception staff couldnt be more helpful and polite. food selection beyond imagination- to suit all tastes, great pools, extremely clean hotel, 10/10
January 1, 2014
Amazing relaxed Holiday
We had a amazing time at this resort, the staff was always friendly and helped you if you wanted anything. Location was great, weather was perfect. We already want to go back
December 18, 2013
We had a great time at the BlueBay Grand Esmeralda. The complex was absolutely spotless , they were cleaning day and night. The food was amazing, especially the A la Carte restaurants which you could book every night if you wanted to, we were thoroughly spoilt. The beach was a bit battered due I think to a hurricane at one time, but they kept it clean and tidy and we spent most days on it to get the lovely sea breeze. The only down side was the nightly entertainment in the sports bar, which was poor, although the best entertainment was usually at the swing bar on the beach!!
October 15, 2012