0 Items in my shortlist
My wish list (0) Recently Viewed (0)

Site Contents


Moon Palace Golf & Spa Resort Mexico, Cancun Area, Cancun

Rated 5 out of 5 What is included?

Accomodation name

Accommodation features and facilities

Back to top


  • Secluded setting in tropical gardens; directly on 1.5km of white sand beach; 22km from the centre of Cancún.


View on map

Whether you want to play with dolphins or in one of the many pools, a holiday at Moon Palace Golf & Spa Resort is fun for all ages. Thatʼs not the only reason we think this lively hotelʼs pretty special though. Itʼs on a secluded white sand beach well away from Cancúnʼs central strip and you'll also have access to the separate Moon Palace Grand section.

In Resort Credit offer: receive $2500 per room per stay for bookings of 12 nights or more. Receive $2000 per room per stay for bookings of 9-11 nights, and $1500 per room per stay for bookings of 7 nights.

Please note: restrictions and charges apply to the In Resort Credit. Your concierge will give you a full breakdown of the maximum credit that can be applied towards each product/service when you arrive. There will be a 16% service charge (payable locally) for all products and services paid for with the In Resort Credit. This will be payable on departure on the amount of resort credit used.


  • Eight outdoor swimming pools
  • Sun terraces
  • Pool/beach towels
  • 15 restaurants including international, Caribbean, Italian, Mexican, Japanese/Oriental, Cajun and steakhouse
  • Six swim-up bars
  • Ten additional bars including pool bar, lobby bar, sunrise lounge and disco bar
  • 24hr room service
  • Dolphinarium with the opportunity to swim and interact with dolphins
  • Snorkelling
  • 27-hole golf course
  • 18-hole mini-golf
  • Six tennis courts
  • Six whirlpools
  • Beauty salon
  • Spa with various treatments
  • Disco (min. age 18yrs)
  • 24hr reception
  • Wi-Fi (selected areas)
  • 24hr internal shuttle service to Moon Palace Grand (600m away)
  • At the Moon Palace Grand:
  • Five swimming pools with swim-up bars
  • Buffet/à la carte restaurant
  • Snack bar
  • For children: Hotel-run kids' club (4-12yrs); teens' lounge, (12-17yrs) with arcade games, games consoles, pool table, air hockey table, disco and bar serving soft drinks and snacks; kids' pool with splash park

Room Info

Deluxe Resort View rooms have 1 king-size bed or 2 double beds, air conditioning, TV, coffee-maker, iron, ironing board, bathrobes, slippers, hairdryer, hair straighteners, double whirlpool bath, shower room and balcony or terrace.

Concierge Level rooms (max. 2 adults) with king-size bed, CD/DVD player and ocean view, and include 2 massages (25mins each), aromatherapy menu, upgraded toiletries, private candlelit dinner (once per stay), private check-in, pillow menu and nightly turndown service.

Family Deluxe rooms (up to 4 adults and 2 children) with 1 bedroom with king-size bed, second bedroom with 2 double beds, games console, DVD player, selection of DVDs and games on request, bathrobes, slippers, beach toys for use during stay, and special kids' room service menu (these rooms are only available for parties travelling with children 12yrs and under).

Also available: Deluxe Resort View rooms for sole use and Superior Deluxe Ocean View rooms.

Show more accommodation features and facilities

 Available room and board options

Deluxe Resort View rooms have 1 king-size bed or 2 double beds, air conditioning, TV, coffee-maker, iron, ironing board, bathrobes, slippers, hairdryer, hair straighteners, double whirlpool bath, shower room and balcony or terrace.Concierge Level rooms (max. 2 adults) with king-size bed, CD/DVD pla... see more

Room 1: All Inclusive for 2 adults in Deluxe Resort View Roomhide

Back to top
My holiday party for room 1 consists of
Room options
Board Basis Select Room Options Total price

All Inclusive

  • Buffet-style breakfast, lunch and dinner; a la carte restaurants (dinner only); snacks served at selected times between meals; 24hr room service
  • An unlimited amount of hot, soft and alcoholic drinks (including some international brands) served for a minimum of 12 hours per day; mini-bar restocked every other day with water, soft drinks and beer; optics in room
  • Activities usually include aerobics, aquaerobics, basketball, bicycles, darts, football, mini-golf, pool table, table tennis, tennis, volleyball and waterpolo
  • Pool/beach towels included
  • Frequent daytime activities and evening entertainment usually includes live music and themed shows
  • Gym; sauna; whirlpool
  • ...Show more
    Extra £140.00
    Extra £224.00
    Extra £686.00
    Extra £420.00

    Please note: All rooms must have the same board option.
    Your search criteria may effect room and board options available.

     Available flights and departure dates Flying from hide

    Back to top

    Our best prices for June 2012

    Mon Tue Wed Thur Fri Sat Sun
    1 - 2 - 3 - 4 - 5 -
    6 - 7 - 8 - 9 - 10 - 11 - 12 -
    13 - 14 - 15 - 16 - 17 - 18 - 19 -
    20 - 21 £2,460 22 - 23 - 24 - 25 - 26 -
    27 - 28 - 29 - 30 - 31 -
    Prices shown are total for the whole party

    Price details

    • Total price was: £2860
    • Total online discount (14%): £400
    • Total price from: £2460

    21 October 2014, Manchester, 7 nights, All Inclusive

    Room 1:
    Deluxe Resort View Room  2 adults

    • No booking fee applied
    • No debit card charges
    A 2% fee (up to a maximum of £95) will be charged if you pay by credit card


    Long haul Premium Seats now available for you Outbound & Inbound journey on ThomasCook Airlines wider, luxurious leather seats with 35'' seat pitch and your own personal TV Screen - it's the perfect way to fly.
    • Generous seat pitch up to 35'' inches
    • More comfort and more personal space
    • Extra luggage allowance of 25kg pp
    • Priority check-in
    • Priority boarding
    • Headsets and drinks vouchers during the flight.


      Long haul Premium Seats now available for you Outbound & Inbound journey on ThomasCook Airlines wider, luxurious leather seats with 35'' seat pitch and your own personal TV Screen - it's the perfect way to fly.
      • Generous seat pitch up to 35'' inches
      • More comfort and more personal space
      • Extra luggage allowance of 25kg pp
      • Priority check-in
      • Priority boarding
      • Headsets and drinks vouchers during the flight.

        Customer reviews

        Back to top
        Amazing Holiday Booked the holiday with Thomson Taylormade but flew with Virgin. Would recommended Virgin as they are about the only airline that pays the exit tax which is approximately £48.00 On arrival at the airport we were greeted by a rep who directed us to a mini bus that to us to the resort on arrival at the reception we were greeted by the bell boys who gave us nice cold face towel which was a nice touch especially as it is so humid out there. We were then taken to our room by the bell boy after having checked in at the reception we weren't happy with the room they offered us because it was what we thought we were getting having two teenagers it was suitable because it had to quenn size beds and we couldnt expext our teenage son and daughter to sleep together after gone back to the reception to have a moan we was given the chance to up graded to an ambassador suite but it was an additional £1,200.00 wasn't happy at the time but was worth every penny as we had an amazing sea view and because where it was positioned we never suffered with the mosquitos we all returned home without any bites. But once we got all the room sorted out the holiday was amazing could fault the cleanliness the staff couldn't do enough for you. Most of the restaurants were waiter service and the food was excellent in ever one we went to would highly recommended Momos in the sunrise section of the resort. This resort caters for families with teenagers because they have got so much to occupy them especially the teen lounge of a evening Would I go back? Yes definitely would highly recommended it, and if you play golf definitely take your clubs because the Jack Nicklaus designed course it the most challenging and most beautifulest course I have ever played and I have played a lot of courses in Marbella and Portugal and this leaves them standing. September 4, 2014
        Moon palace resort Cancun I had read some of the reviews prior to going, however as the greater number gave 5/5 was not really concerned. Most of the minor concerns reviewed are the same as we found. The flight was pretty poor to start with, the aircraft was very dated, the cleanliness was not what I would expect from the 5star experience that Thomas Cook are selling with the price tag being paid. Passengers finding that they had not included in flight meals as it was an optional extra, I'm sure the 10 hour flight and cost should really include the basic meals we were supplied with. The flight experience was similar to an easyjet sell sell experience. On arrival to the resort, we were met with an extremely friendly staff at Nizuc site. For the whole 12 day stay we could not fault the staff in any way, we stayed in a superior room or in plain terms basic room, not that it was basic, very well equipped and a fantastic ocean view. We did like the idea of the ways the restaurants ran, after having different experiences in European all levels of international inclusive buffets, moon palace have dedicated cuisines, so you have a menu and waiters for their Italian, Brazilian, Mexican, steak and oriental restaurants. The entertainment was not brilliant and only lasted on average an hour so you may need to find your own entertainment in the evenings. The pool was generally dirty, why do they have poolside bars and serve children or irresponsible adults? Plastic glasses, slices of lemon and a film of spilt drinks on the surface of he water was not appealing! We had prior knowledge by Thomas Cook regarding the refurbishment works, we were given the option to change resort but felt that it would be minimal disturbance. However there did not seem to be any logic in how they executed the work. One day a block would be near demolished but did not see any teams making good! The sites seemed to be random rather than sectioning complete areas off, it was noisy at times however not really dusty. The transportation between the Grand, Nizuc, Sunrise and the golf club was excellent, one occasion, we did have to wait 10 mins but there are countless numbers of golf buggies being driven round that will stop and take you where you want to go. As for the "resort credits" you don't get anything for nothing! If you have that attitude you won't be disappointed. The exaggerated costs for the trips, treatments or the dolphins seem ridiculous to what you would pay however the four of us swam with the dolphins for $556 usd, in uk pounds cost £55 so I thought really good value. However with the photos an additional £185! The know how to make money. The location of the resort meant that you were kept away from the other side of Cancun, we had a trip to a flea market near the moon palace beach resort where you were being sold at continually, go into Cancun and see how long you last! Over all would recommend the resort to anyone but fly with your preferred airline! September 3, 2014
        Upgrades not worth the money. Review of Concierge Level Ocean View Room in Sunrise Section: Welcome to the hotel: Initial impressions were poor as we were left standing at the lobby for 10 minutes without anyone talking to us/taking our bags. Other families had been moved though. Check in - VIP check-in did not take place (this was part of our upgrade package). Normal check in VERY slow and queuing for around 15 minutes. Upon check in the receptionist was businesslike, if not cold. They were very forceful in setting up a credit/debit card to use for the hotel credits, but you DO NOT need to do this. Hotel Room - We booked the concierge level Ocean View as an upgrade. The positives were that they had a good hairdryer/straighteners, king size bed which was comfortable, alcohol in the room and a large whirlpool bath. However these amenities are likely to be found in most rooms and therefore concierge not really required. Negatives - candlelight dinner as part of the package actually takes place in a restaurant so not very romantic, thus we did not take up this offer. The 2 massages included in the package were never discussed with us, so did not book. Essentially the concierge level provides no value for money, and the hotel is too big to provide any personalized service and certainly there is no special concierge for your room (e.g. upgrade menu only had a 6 dishes on it, and room service usually took a very long wait). The view from the room was ok and you could see the ocean, however it overlooked a children's pool - for a couple on a romantic holiday this was not acceptable. See advice at the end for which section to book into. Hotel Capacity - The hotel was not at full capacity at the moment (despite spring break) because there is lots of building work going on. When they open the new sections, the hotel amenities will be far too busy and not enough pool or restaurant space. Currently the restaurants and pools get very busy (at max capcacity) with the capacity reduced. Beach - Very similar to most beaches along this coast. If you want the blue sea/white sand head into cancun. The beach at this hotel has lots of seaweed, so lots of trucks going along each day (some days until mid-day) which is very noisy and smelly whilst sunbathing. They even run along the special concierge/premium section on the beach which makes the upgrade even less special! Amenities - Mini golf, and daily activities by the pools. They run a shuttle service into 2 of their other hotels into cancun - get off at Beach Palace which has a roof top pool and sunbathing area (amazing views). This is also very close to the shopping centre (approx 5 mins walk). Restaurants - The grill has excellent food as well as excellent service. The brazillian was good but service can be slow and the queues in the evenings can get busy... as a couple this is not too bad but if you are a group you may spend the evenings queuing! The Italian restaurant at the golf club was very good but you have to book in advance. The transport to the golf club is quite poor, especially coming back at night.. be prepared for a long wait. Most of the buffets were good, although we found Nizuc's buffets better than Sunrise. Bars - sky bar and british pub were good as these are quiet adult areas with some pool tables and good service. Most of the other bars are average. Transfers/Flights - Transfers from Thomas Cook were poor on the way to the hotel, but generally the flights were good and customer service from flight crew was great. To sum up, if you are looking for a quiet relaxing holiday as a couple then book into the Grand (not Nizuc or Sunrise).... or another hotel if you want something special (definitely would not recommend this for a honeymoon). However if you prefer something more lively book for Nizuc or Sunrise. April 27, 2014
        Best holiday ever! Perfect! Everything from room food and service can't wait to go back! March 23, 2014
        Excellent resort but very disappointed with the Thomas Cook flight! The resort was brilliant with so much choice. As an all inclusive resort you would not be disappointed. Excellent for young children and all staff very helpful. BUT, I would not fly with Thomas Cook again. The plane was dated, cabin crew seemed like they didn't want to be on the flight and as for upgrading on the flight, then all you get is extra leg room, everything else is like a flight to Spain. Entertainment, drinks and food charges are not exceptable for a 10 hour flight. You even had to pay for the earphones as normal earphones wouldn't fit! Not once did we get offered a glass of water unless the drinks trolley came around (which was limited) and you had to pay for it. Overal, would definitely visit the resort again but fly with another airline and this wasn't the best start to the holiday. February 6, 2014
        Lovely relaxing holiday in Mexico We were on our Honeymoon but travelling with our daughter. We had a lovely time at the Moon Palace in the Grand section. The staff are very attentive. The location is great. There is so much choice for great quality food. Its a very large resort where you can either find plenty to do or enjoy the sunshine quietly. The beach is lovely here despite negative comments that you will read about seaweed. Its a quiet beach and has the bonus of being private unlike the hotels on the Cancun Hotel strip. I think its definitely a good choice for a family holiday. The room we had in the Grand section was large in comparison to the rooms in the Nizuc and Sunrise sections. January 8, 2014
        Love this place Love this place amazing! Been twice now and we are going back! They look after you really well and the food is amazing! Steak bar at sunrise is class and momos is amazing, what more can I say? ...... Also don't upgrade before you go wait till you get there, only cost $70 for ocean front. December 12, 2013
        Worst Hotel Ever Stayed In 3 weeks prior to our departure got told building work going on so would be staying in the Grande. Booked a Signature holl. Started off great with British Airways flights. On arrival at hotel got told that since we had no paperwork for the Grande our room would be in the Nizuc section. When walking to room it was a mass of taped off areas with drains all dug up and the stench of human waste. The bellboy had'nt got our bags off cart when we walked back out, room had plaster falling off wall, blocked sink, mould all over curtains and had musty smell and was just generally really dirty, not what you'd expect from a fve star resort.. Stood for 40mins trying to get a new room and it was'nt much better. It was a complete lottery for towels they never seamed to have any and when they did they were stained as were the bed sheets. The coffee shop had paper falling off the cealing and wall's covered in dirt. The hotel is so dated and run down. Builders everywhere and noise beside pool was shocking, this used to be 5* but id give it 2*. If you are thinking about going soon make sure you stay in the Grande or just don't go at all. Worst resort I have ever experienced! July 9, 2013

        Hurry, only 7 more seats left

        Your holiday summary

        Hurry, only 7 more seats left
        • Price per person from£1230
        • Total price was
        • Total online discount (14%)
        • Total price from  
        • Full payment required at time of booking

        Price details

        • Total price was: £2860
        • Total online discount (14%): £400
        • Total price from: £2460

        21 October 2014, Manchester, 7 nights, All Inclusive

        Room 1:
        Deluxe Resort View Room  2 adults

        • No booking fee applied
        • No debit card charges
        A 2% fee (up to a maximum of £95) will be charged if you pay by credit card

        Hurry, only 7 more seats left!

        Last flight seat availability check was at 09:00am on 01/10/2014

        Notice: This shows how many seats are available for this holiday at this moment.

        You may be able to choose other seats from the Accommodation page, but the cost of it might be higher. We may occasionally put some seats on sale at a later date.

        Hurry, only 9 more rooms left!

        Last room availability check was at 09:00 am on 01/10/2014

        Notice: This shows how many rooms are available for this holiday at this moment

        You may be able to choose other room types from the accommodation page, but the cost of it might be higher. We may occasionally add more of the same room types on sale at a later date.

        Get quote for this holiday
        This Holiday is provided by

         What is included?

        • 15kgs luggage
        • Flight taxes
        • ATOL protection
        • Resort service

         Selected holiday accommodation

        1 Room - 7 nights, All Inclusive
        2 Adults

        Amend accommodation

         Selected flight details Flight details

        Going out
        Coming home
        Mexico (Cancun)


        Flight details

        21 October 2014
        at 09:30hrs
        Mexico (Cancun)
        21 October 2014
        at 14:00hrs
        Mexico (Cancun)
        28 October 2014
        at 15:50hrs
        29 October 2014
        at 07:20hrs
        Please note flight times are subject to change
        Amend flights
        Resort Transfers: Transfer from airport: approx. 30mins.
        Get quote for this holiday

        Recently Viewed (1)

        1. At a glance

          • Price from £1230pp
          More details
        This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy