We arrived mid afternoon and was welcomed off the coach with cold towels and a welcome drink. All the staff were very friendly and helpful. They could not do enough for you, it was like being royalty.
We tried most of the restaurants and could not fault any of them. We would recommend the Japanese and Italian restaurants on the Golf and Spa, the food was fantastic and the waiter service excellent.
If you like a beach holiday I would not recommend here, but we are more pool people. There were various activities in and around the pool.
We had resort credits and we used them on upgrading our room and a hot stone massage at the Spa.
hope to return soon
Thanks to all the staff for making our holiday so enjoyable
October 12, 2012
Excellent resort but very disappointed with the Thomas Cook flight!
The resort was brilliant with so much choice. As an all inclusive resort you would not be disappointed. Excellent for young children and all staff very helpful. BUT, I would not fly with Thomas Cook again. The plane was dated, cabin crew seemed like they didn't want to be on the flight and as for upgrading on the flight, then all you get is extra leg room, everything else is like a flight to Spain. Entertainment, drinks and food charges are not exceptable for a 10 hour flight. You even had to pay for the earphones as normal earphones wouldn't fit! Not once did we get offered a glass of water unless the drinks trolley came around (which was limited) and you had to pay for it. Overal, would definitely visit the resort again but fly with another airline and this wasn't the best start to the holiday.
February 6, 2014
Lovely relaxing holiday in Mexico
We were on our Honeymoon but travelling with our daughter. We had a lovely time at the Moon Palace in the Grand section. The staff are very attentive. The location is great. There is so much choice for great quality food. Its a very large resort where you can either find plenty to do or enjoy the sunshine quietly. The beach is lovely here despite negative comments that you will read about seaweed. Its a quiet beach and has the bonus of being private unlike the hotels on the Cancun Hotel strip. I think its definitely a good choice for a family holiday. The room we had in the Grand section was large in comparison to the rooms in the Nizuc and Sunrise sections.
January 8, 2014
Love this place
Love this place amazing! Been twice now and we are going back! They look after you really well and the food is amazing! Steak bar at sunrise is class and momos is amazing, what more can I say? ...... Also don't upgrade before you go wait till you get there, only cost $70 for ocean front.
December 12, 2013
Worst Hotel Ever Stayed In
3 weeks prior to our departure got told building work going on so would be staying in the Grande. Booked a Signature holl. Started off great with British Airways flights. On arrival at hotel got told that since we had no paperwork for the Grande our room would be in the Nizuc section. When walking to room it was a mass of taped off areas with drains all dug up and the stench of human waste. The bellboy had'nt got our bags off cart when we walked back out, room had plaster falling off wall, blocked sink, mould all over curtains and had musty smell and was just generally really dirty, not what you'd expect from a fve star resort.. Stood for 40mins trying to get a new room and it was'nt much better. It was a complete lottery for towels they never seamed to have any and when they did they were stained as were the bed sheets. The coffee shop had paper falling off the cealing and wall's covered in dirt. The hotel is so dated and run down. Builders everywhere and noise beside pool was shocking, this used to be 5* but id give it 2*. If you are thinking about going soon make sure you stay in the Grande or just don't go at all. Worst resort I have ever experienced!
July 9, 2013
very good but on board flight service was not at all good
December 28, 2012
Great wedding and fantastic holiday at the moon palace
Fantastic wedding venue. Rooms were amazing with the free mini bar and jacuzzi. Staff were always very helpful and food was amazing. Would recommend to any couple planning to have their wedding at the moon palace. Wedding co-coordinators make planning your wedding stress free and the day better than you can imagine. We traveled with 18 guests and each one if them would recommend the moon palace.
October 12, 2012
Amazing venue for sons wedding
We had an amazing holiday and wedding combined, at the Moon palace Golf and Spa Resort, the staff very attentive, all the areas very clean. Going in early May, not so many there, plenty of beds available around the pools, not too many children or (sorry) Americans. The credits were a great addition, able to treat yourself to beauty treatments, and trips as well as a couple of items from the shop, which made good gifts. Was glad that we stayed here and not on the 'hotel zone', not really to our liking, it felt secluded here but also providing a wealth of different eateries, pools and accommodation type. Our room was fabulous, we had a family room which had the addition of the X-box, great for the 'boys'!! the 'swing bar' was very popular with all our party, the 'mayan coffee' you must indulge in. Can't stop looking at the photos and it is one of the few places we would definitely revisit., but at a time when not at full capacity, sure it would be different at those times.
October 12, 2012