Overall I coudnt fault the hotel or the staff and the Thomas Cook rep Anthony. My husband went green when he went in the pool he was told he had left his suncream on, he had a shower but he wears the once a day cream so it would not have made a difference, it was offered to launder his shorts after intervention from the rep but we waited to get home. We were there for Independence day the organization for food that evening was not conveyed to the guests and we did not really know what to do. A card through our door explaining the protocol would have been nice. If you are over 40 there is nothing to do at this hotel as the entertainment staff don't bother you or involve you in anything, if you are young then there are the nightclubs to go to with the entertainment staff which they organise. Shows every evening where varied and very good but at 10.00pm. the only entertainment was a saxophone player.If you are the sort of person that likes to dress for dinner and the evening don't bother as everyone else wears shorts and tee shirts and flip flops, that spoilt it for me.
September 24, 2014
Great holiday after a busy year at work
My Wife and I have been to the Barceló 8 times and have always found the Staff ,food. entertainment brilliant Just what we need to chill out nothing is to much bother for the staff who are always cheer full and treat you with the upmost respect just an overall great place to go
May 13, 2014
Fantastic holiday in Mexico.
Have a great experience for our first holiday in Mexico, staff very friendly and helpful, they can't do enough for you.
Food excellent, excellent service.
April 22, 2014
Great spring break holiday in Cancun
Went here with my best friend for spring break. It was out first time in mexico and Cancun. There were Thomas Cook reps who welcomed us and advised us of what to do and travel. We experience an issue with an excursion we book back in the UK but the rep was more than happy to help us.
The resort staff were all friendly and looked after us. Past experience All inclusive are at set times. On this resort certain restaurant were at set times but there was an area which supplied 24 hour food and drinks- so you can eat and drink round the clock. Rooms were serviced everyday and a mini fridge that was all inclusive was a bonus!
At the back of the resort was a lovely beach with watersports available e.g jet skiing - so much fun as you could go out as far into the sea as you want.
Overall this was very good resort for the partying scene and if you want to chill out.
April 21, 2014
beautiful beach on site,
Staff extremely helpful from management to lower ranking staff.Waiters looking after all our needs ,especially Pepe and Alfonda.This ment a lot as we had a child of 18 months with us.they ensured bottles washed for us and milk readily available.Bar staff very jolly, The only down side for my husband and I was the toilet would not flush on occasion,although it was fixed regularly it only seemed temporary.Food could have been hotter.
February 9, 2014
We had a fantastic holiday at the barcelo costa cancun. We travelled as a group of 22 year old girls and we loved every minute of the holiday. The hotel was peaceful and right on the beach, the rooms were spacious it was definitely worth upgrading to the hammock balcony. It took 5 minutes in a taxi to the main busy night life of cancun and cost around 30 pesos which is around £2. The staff were so helpful and would attend to you all day around the pool Sonia was amazing and remebered your order every time. The daily entertainment was varied and good fun. This hotel was not the best hotel in cancun and believe me you can get grand hotels but it was clean quiet and good rating overall I recommend this hotel to all types of holiday makers.
December 23, 2013
Very goood holiday in Mexico!
The hotel was good, beach was small, but enough room for everyone, interesting entertainment programme, food was excellent, big choice, 3 a la carte restaurants
January 31, 2013
great family holiday in cancun mexico
Everything that was advertised shown is what you got and a magical and a fantastic holiday and value for the money we paid the staff was really friendly and helpful.
we couldnt wish for better friends very child friendly and couldnt do enough.
Room was beautiful only down fall we had was a leaky fridge we would go back and book same room as it was fantastic if it had a new fridge.
Water sports they did was fantastic the nightlife was to die for and the enterainment was fantastic in the hotel.
We was very sad to have to go home and we cant wait to go back it can a kind of holiday you go back to year on and year out.
Overall id have to give it 98% the food wasnt 100% but still very eatable.#
November 6, 2012