Really dissapointed !
Prompted by the many overbooked comments on review sites we checked the day before our departure if we would still get the room we had booked - despite assurances we arrived at 1am to find our room was given to someone else.
Met other families who were relocated to Hotels outside the complex and then had to walk some distance in every day.
Our experience of the main restaurant was very poor - You are hurried through the meal process to make room for people waiting - One evening we returned to our table after selecting a dessert only to find it had been given to new diners (Despite only occupying it for 30 mins) - We gave our desserts to a waiter and made a swift exit.
Breakfast - We found it difficult to achieve as we were constantly seeking missing cutlery, Milk Jugs, someone to provide coffee.
Basic levels of service such as towels being left by housekeeping should be a given at a 5 star (which it most definitely is not),to then not receive them after contacting reception and having to eventually climb the mountain of steps is even worse.
Some bar staff just completely ignore you & carry on chatting. I got so wound up one evening in the main bar I retired to our room early and never returned for the duration of the holiday.
The pools look amazing but be warned do not go under the water without googles as the salt levels sting the eyes.
Sun beds are a Joke ! unless your up by 7am forget it as they are all covered by towels - Nobody on them till gone 10 of course.
Best bit about this holiday was going home.
Thomas Cook in fairness are fine - Flights & Transfers were very good - Shame their holiday provider couldn't do the same.
September 9, 2014
great family holiday at blue domes kos
Stayed at the blue domes kos. 31/7/14 to 14/8/14
We had a great time
Rooms were cleaned each day.main restaurant food excellent. As was Greek and Italian.
All the staff were very friendly and helpful.
No problems with sun beds. Swimming pools lovely.children's excellent but with the size of the complex could do with another.
The entertainment crew worked very hard, especially Ioanna, we loved their shows.
Missed having tea and coffee facilities in room but overall excellent holiday would recommend it.
August 27, 2014
SALTY POOLS! VERY DISSAPOINTED
We stayed in this hotel a few weeks ago and unfortunately we didn't enjoy it as much as we hoped. We are a family of four with kids age 4 and 7. The biggest dissapointment of this place were the salty pools (saltier than the sea!) Normaly our children enjoy all water activities, especially diving. Unfortunately with the pool sooooo salty, we ended up most of the days in the children's pool ...the only fresh water one (shallow too). Even that one we couldn't fully enjoy because of the lack of sunbeds.
Also try to negotiate the price when booking with Thomas Cook. We flew 31.7-7.8 and ended up paying £3600. My sister joined us and we managed to get a room next to each other. And the three of them payed 2300EUR.
August 17, 2014
Hotel not suitable for elderly people due to all the steps and was not mentioned in the brochure but hotel picked us up in a buggy that made it possible to get around. Hotel excellent, staff brilliant. Thomas Cook reps at airport on homeward flight very unhelpful , had elderly relative of 88 with us with walking differculties , had to stand in long queue with everybody else , asked a rep why people with differculties could not be puny to front of queue and was told Thomas Cook do not do that here ! I replied that is not good enough and he just replied complain ! I suggested maybe he should mention it and get some brownie points.
May 21, 2014
Can't right a bad review about this hotel, it was a fabulous hotel! The food was amazing the drinks were great, the room was incredible!! And the service was brill! Could not fault it at all, things to do and a great place to relax! Would definitely recommend!! Stayed here on the 1st may for a week. Great weather, super holiday!!
May 16, 2014
Not a 5 star hotel!
This is a good hotel with good food and lots of choice/facilities. It is not however a 5 star hotel and misses so many little touches. Service was average and often rushed. The queue for the a la carte restaurants was not really a nice way to start each evening but worth the wait. The only other thing to say is that we felt a bit like criminals in the first couple of days, as by day 2 we had given up 20 euros deposit for each towel and were told a 100 euro deposit would be charged to the card on checking in, again more evidence that this is not a 5 star hotel.
Wifi is poor - one room with free access other than that a charge for wifi. The free access is slow, very slow!
September 1, 2013
Great Holiday, exceeded my expectations!
I wasn't that keen when we first booked an all inclusive with so many restaurants and bars, thought it would be busy all the time and a lot of queuing, I was wrong. Breakfast was busy if you went late, but the others were fine, the only problem with food was the four restaurants you had to book at the bottom of the resort, Greek, Italian, Mexican and Asian. You had to queue at a single computer at 10pm to book the restaurant for the following night, this queue was long, so we didn’t bother, we had lunch in them but not dinner. The main restaurant is very well organised and the food choice was excellent, different meats each night and a huge selection of starters, soups, salads and pasta, only downside is they only serve beer, wine and soft drinks, so my wife had to wait after dinner to have a drink. The resort is very well organised, very clean, the six eateries half way down the resort were very good, service is not the fastest, but you’re on holiday, so just order another beer! Beach bar is fine, sometimes a bit of a queue. Overall a very nice place and would thoroughly recommend. The entertainment team we great fun, always walking around asking you to join in games, etc, or just say no and they leave you alone. The only cons to me was the beech is stones/pebbles, not sand, all the pools are salt water, the computer system for the four other restaurants and the pool bar, gives you small flimsy plastic cups for your drink. Had a trip to the volcanic island, this is a must, great day out and well worth the money.
June 19, 2013
Excellent holiday in Kos
After negotiating the airport!! we arrived at Blue Domes to a warm welcome, an upgrade and a quiet night's sleep. The service was excellent from all staff. The food superb, both in the main restaurant and the a la carte restaurants, several of which we tried. Our room was large and well appointed and the hotel grounds beautiful and well maintained. Nothing was too much trouble and my husband and I had a wonderful stay in this lovely hotel which we would highly recommend
October 11, 2012