We have just returned from a two week stay and i can honestly say could not fault hotel or staff. Our hotel was great and the staff could not do enough for you. Our room was lovely and our bed was huge and comfy. Our cleaner was in everyday changing sheets and replacing whatever was needed in room and did some great towel art. Pools were very clean and well maintained. Pool area very clean. Aqua Park fantastic for all ages. Spa very good and very reasonable. Food good could not fault it. Beach is walking distance no need too use shuttle.
September 27, 2014
complaint about the treatment of childre's club
During our stay at the hotel we found the instatement was great the food was good over all we had a good stay.
Only issue we had on our arrival we asked if we are English by staff from children club during the week we felt we have been miss treat by the staff in the children's club my children were not approached by any of the staff so felt we been isolated by member of staff specially having booked with Thomas cook we though we in goo hand this has spoiled our holiday we hope on one should be treated the way we did.
September 19, 2014
Not a 5 Star Hotel
We arrived 31/07/2014 with our children and friends on a linked booking. We didn't get off to a good start. Our booking was linked to our friends and we were guaranteed by Thomas Cook that the hotel would ensure our rooms would be be close together .... They were at opposite ends of the resort. We asked Reception to resolve this and at first we're told it would be sorted tomorrow. We stood our ground and the Reception Manager eventually sorted the problem out. To be fair, this appeared to be a lack of communication between Thomas Cook and the Hotel.
We arrived at our rooms to find the bed made the wrong way round and the toilet had not been cleaned. We let this go due to the stress and confusion over the booking in.
For the the first three days of the holiday I had to physically go to Reception and ask for our room to be cleaned ... It was as if we had been forgotten. Once this matter was resolved, Ashraf our house keeper did a fantastic job.
SUNBEDS .... One word - JOKE!! Everyday of our holiday, one of us had to be up at 6.00am in order to guarantee sunbeds around the pool (not the water park area). At 6.10am on Tuesday 12th August there was about five beds left available (evidenced by photos). Daily, guests were waking up, putting out towels and then disappearing for hours. This was extremely frustrating. On one occasion we spoke with Sammi (Pool Supervisor) who advised us that it was his rules and not the hotel rules that he followed.
On a positive note regarding the pool area ... Subhy or as we called him Naymar worked as a pool attendant. He was fun, helpful, entertaining and could not do enough to help you. A definite asset to the hotel.
The hotel was beautiful, although our bathroom looked 'tired', despite the hotel only being open for 18 months.
I would say the hotel is more of a four star. We have been to other five star hotels in Sharm and this hotel is not to the standards we would expect. The water slide area was like a scene from Benidorm, very loud music, children running riot, men and women in the pool smoking and drinking.
SPA ... Be warned the Spa Salesmen offer you the world at a reasonable price and two for the price of one. However when you get to the Spa, the poor staff are unaware and over worked.
In the restaurant the food is varied and of good quality if you are willing to give it a try. Unfortunately the special childrens area serving chips, burgers etc are mobbed by adults. The restaurant waiters work fantastically hard and are very friendly. A special shout out to Ragab.
We had a good holiday, however wouldn't return. Other five star hotels offer air conditioned bars at no extra cost, this is not the case here. Al a carte restaurants, once a week at no extra costs, this is not the case here. Be very careful of Thomas Cooks brochure and what they offer, as this does not mirror what is actually available at the hotel.
Thomas Cook need to have a serious sit down with the hotel management to review what all inclusive guests are entitled to.
One last issue, which may be a cultural thing, is that Egyptian guests are given preferential treatment across the board. They are served immediately in bars, restaurants and British guests are even held back to allow them to walk through a door first.
August 16, 2014
Worst all inclusive hotel we've ever stopped in never will be a five star rating in our eyes there are mutch better three star places around sharm
August 2, 2014
We had a great time at the royal hotel resort,excellent accommodation, food was lovely, pools were amazing and the housekeeping staff were very friendly
July 16, 2014
We had a lovely holiday at the royal holiday resort in Egypt. The staff were very friendly and can't do enough for you. Some of the hotel wasn't finished (spa area and few slides). However there was still plenty to do. I travelled with 5 teenagers who sometimes found it a little boring. Food was excellent and had lots to choose from. My only negative would be the evening entertainment. Can't wait to go back.
July 13, 2014
Fantastic holiday for young family.
We stayed at Le Royal from June 1st to 8th. I can honestly say we had a wonderful time at this resort, with beautiful weather and fantastic facilities.
We departed from Birmingham airport, which is easily accessable and has great facilities.
The Thomas Cook flights (both in and outbound) was the only downside of the entire holiday; the plane was cramped, hot, the entertainment facilities laughable (tv screens above the aisles, several only showing in black and white) and staff that seemed like they wanted to be somewhere else. WIth regards their flights, TC should have the slogan: "Thomas Cook, you don't get 'owt for nowt!", as they will charge you for everything: glass of water, awful headphones (that don't really work), a blanket for a sleeping toddler ("you'll have to pay for it, and as I have to open the pack you will need to pay for them all").
On arrival at Sharm you are shepherded to purchase visas which, I discovered later, were unnecessary. Live and learn.
The transfer to the hotel was efficient and entertaining, thanks to the rep on board the (well air-conditioned) coach. One at the hotel, we were greeted warmly and checked in efficiently with our bags being taken straight to our room.
The room was outstanding, with wonderful beds and a great walk-in shower.
Several reviewers have commented negatively on the food at the hotel. I honestly can't fault the catering one little bit. If you travel to Egypt, why do you expect to eat British food? Cascades served a different selection each night, with a theme dictating the choice of cuisine on offer. Some guests were complaining that (for example) the Chinese meals weren't like any Chinese food they had before; that is because Chinese/Indian/Thai etc. we have in the UK is about as Chinese/Indian/Thai as I am!
The service in the eateries was also very good. I have to give a special mention to Tarek, the Maitre'D at Cascades, who remembered us and our little boy at every meal time - he always made our little guy laugh/smile, and was very helpful and gracious.
The Spa is wonderful. Not the most plush of facilities, but their service is excellent. Both my wife and I had 3 massage treatments, all of which were relaxing and pleasant (and one very painful, in my case). The gym is also well equipped and clean.
In recent years we have stayed at several 5* resorts in warm climates. This hotel easily eclipsed the standard of our stay in St Lucia( at a resort owned by a type of footwear), and the only 5* resort/hotel in Salou.
We didn't sample the evening entertainment, but the slides and pools are great. The pool boys very helpful, and bar staff (over-run) polite.
Kids club was perfect for our little one, as were the slides/play parks.
All in all, a fantastic holiday. We hope to return next year, but will fly with a different carrier if possible.
June 14, 2014
From first arriving at the resort that looks very impressive and the excellent check in service we were taken to our family room that was excellent, the resort is set in lovely landscaped grounds and has very clean pools and waterpark, The staff are very friendly and will go out of there way to make your holiday enjoyable.
The cascades restaurant and food hall offer a good choice of food with many different deserts that are of good quality with endless amounts of drink as well, The service levels are excellent and are all part of the full inclusive as are the 2 pool bars that provide larger, spirits and soft drinks from 10 am until 22.30.
The non inclusive sky bar is well worth a visit to take in the views over the complex and the scenery beyond I had 2 adult cocktails and 2 children cocktails and a round cost around £15 in a very relaxed atmosphere.
The lobby bar is chargeable I did not visit this but if you are looking for a quiet drink inside this would be worth going to.
The Thomas cook children's club is also excellent my son went twice and enjoyed it loads due to the other pools etc, on site and he was kept well entertained.
The evening entertainment is good and also includes a small bar that is inclusive.
The area outside the cascades provides seating and music and is open to midnight and again has a small bar that is also inclusive. .
To summarise we had an excellent 11 day break at this quality resort and could not of asked for a better holiday.
June 2, 2014