Great winter holiday
We had a great holiday,hotel spotless,rooms great aqua park fantastic,all staff and entertainment team great,could do with better/ more entertainment at nighttime.good variety of food all in all great value for money would def go back.
February 21, 2014
what a fantastic holiday, the hotel is immaculate, the rooms are lovely and spacious, the food was lovely a different theme every night. the waterpark is fantastic we spent every afternoon playing on slides! the hotel staff cannot do enough for you even if you don't want another drink theres one there waiting! would 100% recommend this hotel to anyone already been looking to go back.
February 18, 2014
Excellent Hotel - Terrible Flights
We stayed as a family at The Royal Holiday Resort over the New Year.
Hotel is beautiful, pools and slides are fantastic, service is excellent, food is ok, but not 5 star quality or variety.
The biggest issue was the Thomas Cook flights....
Flew out on 757 with the smallest seats I have ever known, I am 6' and couldn't actually fit without my legs splayed wide, for a 5 1/2 hour flight it was totally unacceptable.
On the flight home our "Paid for Chosen Seats" couldn't be found, and we had exactly the same plane.
Cabin crew on the flight home were rude and couldn't be bothered to serve you, very poor indeed.
Will not be booking with Thomas Cook again, a shame as the hotel and the holiday were fantastic.
January 8, 2014
Not a 5 Star hotel
Hotel looks lovely and impressive at night all lit up! Food was awful had to complain on a couple of occasions as I wasn't eating hardly anything! International food court is hilarious its five stations where u can get a burger, bit of garlic bread or pizza, curry or something like that from last nights leftovers and the most watery tasteless pasta ever! The flies as well around the eating area were a nightmare! The gala evening on Xmas eve looked amazing and food was very good though the entertainment for the evening was a joke we were in bed by 10.30! The 2 ala carte restaurants well the Italian were charging ridiculous prices a steak was nearly £30 each! Slides and pool areas are great, sunbeds so comfy and loads of beds and areas to sit though pools to slides were freezing cold, to cold a few pools were heated but still chilly! When I complained to manager about food he listened but just kept telling me he gets loads of emails daily saying how fantastic his hotel is and came across as quite dismissive though everyone we were talking to we're complaining about the food and bad selection and fish being raw etc!! Final thing was on checking out this took the biscuit! They said I had had 2 cokes and a chocolate bar from the mini bar I explained that I had had 1 coke not 2 and hadn't had any chocolate. Instead of accepting this they took 20 mins to check with housekeeping, looked for receipts, spoke to managers I was so insulted over a coke and chocolate bar and in the end they made me sign to say I had not consumed! I was fuming how unprofessional! They were also charging £2.50 for a can of coke or chocolate from mini bar! I have been to many 5 star hotels and this is not 5 star and all inclusive options is terrible for a 5 star, no snacks between meals, ice cream only at lunch or dinner in a bowl, ala carts ridiculously priced. Even had to pay for fresh juice if not it was squash or watery drinks! Would def not go back again and I think TC need to rebook at many aspects of this hotel!
December 30, 2013
good holiday not brilliant
we had an alright holiday as a family but was spoilt by the things that happened to us the slides were good food good it would proberly been excellent but it was spoilt by minor things but when your abroad and even the rep poo pooed your complaint you havent got a leg to stand on
November 24, 2013
fantastic holiday at the royal holiday resort
We stayed at the Royal Holiday Resort in September and what a great time we had. The hotel staff can not do enough for you, the rooms are of a very high standard, huge comfortable beds, the food was very good, great Beef Wellington! The beach across the road, which you share with Sonesta Beach Hotel, is fantastic for scuba diving, no need for a boat trip when you've got this beach! Already looking to go back next year, fantastic holiday, been to Egypt 3 times and this was by far the best holiday, can't fault it, excellent.
October 8, 2013
outstanding holiday and great value for money.
Le Royal Holiday Resort is the most luxurious hotel we have ever stayed at. The staff worked very hard and were always pleasant and helpful. They made us feel like royalty. So impressed we are looking to go back next year. Rooms were clean and spacious, service was excellent and after some teething troubles (nothing to make a fuss about) such as needing more equipment for the waterpark this will be an outstanding hotel. Looking forward to seeing everyone again.
August 5, 2013
Would Love To Go Back!
This holiday is great value for money! From the room to the food to the aqua park. This resort certaintly made my holiday one to remember. The service from really excellent staff was incredible with their fast responses and to find the quickest way to assist you to ensure everything hit a high standard. The aqua park was amazing although a couple of the attractions there were not still completed. It was still excellent as the staff did all they could to ensure you would get on to the slides safely. Thanks Mohammed who would always take my heavy rubber boat up the stairs (a long way to go). There was a good range of slides so that it would be excellent for families. The food was excellent although breakfast became a bit repetitive. Lunch and Dinner were different in some aspect everyday I stayed there. The rooms are kept clean with a sign saying 'make up my room' that you could just hang outside your door when you were ready. Tea and coffee facilities are in the rooms and elemis toiletries are in the bathroom as well as a hair dryer. When finished all you had to was ask and they would just add more to the room. A mini fridge in the room is also a great addition but there are prices. The price list is in top of the fridge. There is a towel card for each customer staying which is given when you check in. The check in to the resort is also excellent with people arriving to your assistance as soon as you arrive. A cool wet towel and a lovely welcome drink is also provided. Your luggage is taken onto a cart and then transferred to your room.
I would love to go back to what was a lovely holiday and experience. The spa and gym is not open yet but there is a kids club up and running for kids aged three to eleven.
June 30, 2013