Not to great for family holidays
Dirty rooms my dad had to change rooms and my cousin too. Dirty floors in the dining area and the mirrors on the ceiling look like the have not been cleaned for years.
The food is almost the same every year don't know how many ways you can cook food.
Female manager there very rude and un-understanding even though the manager said sorry he told me the female manager would apologise and I would get a free trip ( still waiting for both even though I'm now home )
Entertainment people are fantastic.
The man who cleaned my room ( Gharib ) very friendly very helpful.
Constantly pestered every day by people selling trips, massage, beauty treatment, and fresh fruit juice.
I don't know where this hotel got 5 stars from I been in better hotels and camp sites with 3.
Would I return to this hotel ? Never
And just to add we never saw the Thomas Cook rep and when we did he never wanted to help with our complaints.
June 28, 2014
entertainment staff made the holiday
Thomas cook needs to sack the rep. Arrived and although payed for superior room got a standad unrefirbished terrible room for the first 24hours.. staff on reception didnt want to know and offered no help.Complained to rep who did nothing except tell us he could move us to another hotel for extra £450 each even though Thomas Cook say they will solve any problems to guests satisfaction. Saw hotel manager who got us a brilliant room which is what we payed for. The hotel staff are exceptional(except for the 1st lot on reception who the manager said would be told) The Thomas Cook rep was never there, offered no apology we have been comming to egypt for over 20years and never again will we come with Thomas Cook. The entertainment/animation team are beyond excellent. They are there from morning till night talking to all the guests and the shows they put on are amazing
Big thanks and lots of love to Mido. Mambo.omar and holly
You were brilliant and my auntie joyce still has her miss hotel sash. Not bad for a 73 year old
June 17, 2014
first time to eygpt love hotel room 302 very clean loved lagoon nice to cool down in when you get to hot from sitting in the sun beach bar staff a great bunch of guys will miss them will be booking for next year
June 15, 2014
Great place to relax and soak up the sun
A great place if, like us, you work with children and want a place to relax, soak up the sun and be well looked after by all the staff. Plenty of choice of food, very attentive staff daily checking that everything is ok. Entertainment if you choose to take part but respect if you want to soak up the sun/read/swim. Sunbeds, towels and screens around the beds by the sea. A great place for a chilled out holiday!
May 18, 2014
Great holiday for couples
This is our third time at this hotel, everybody is so welcoming. Definitely go back. Loved the lagoon and beach
May 9, 2014
A really nice resort. The room was spotless throughout our stay with new towels daily. The food was always nice with plenty of choice. Breakfast was limited though as we like a full English but had to make do with eggs on toast or croissants ect. Our favourite restaurant was the Arabian one as it was a bit smaller so the service was better. It took a while to get drinks in the El Sol restaurant. One thing we noticed is they were too keen to tidy your plates/cutlery away, sometimes while you were still eating. The beach was beautiful with the private bay. Snorkelling is a must do with so many things to see literally a foot from the the beach. There were always plenty of sunbeds and wind-breakers even later in the morning. The excursion men were very annoying and would wake you up on more than one occasion daily to try and sell to you. There is a system where if you ask for a red flag and hand it in view then they will leave you alone but they took no notice, especially the Jeep safari and spa men. They were also very rude when you told them no and we noticed them being pushy with the elderly which was not on. There's shops on resort but again the shopkeepers were very pushy and rude. I recommend that if there's anything you need (souvenirs, cigarettes etc) then just buy it in the airport on the way home as it is cheaper anyway with less hassle. The entertainment team very brilliant and very funny. There was a show every night around half 9 which was always excellent. Apart from that though there is nothing to do at all. There were al lot of people sat around on their phones all night as the hotel was just boring. We bought a cheap deck of cards and spent most of our time in the evening sat playing poker. There is simply nothing to do, especially for the younger people. Overall though we really enjoyed our holiday but we would not return.
April 22, 2014
Another Super Holiday
Once again back from another wonderful holiday at Sunrise Beach Resort.
We will be booking for next year and that will be our fourth time. Yes the hotel is a little tired and has faults,but from the gardeners to top managers they all go out of
there way to make your stay enjoyable. There is plenty of choice of food and you will always find some thing you can eat. There is free water, beach towels , safe in the room and tea making facility. Boat trip to Mahmya Island , Snorkelling recommended .Animation team very good. All in all a very nice hotel
April 12, 2014
REALLY NICE AND HELPFULL STAFF
Overhall the holiday was quite good the hotel had far too many steps and only 2 lifts 1 kept breaking down also i found the rooms very warm the air con was set for the winter months so they could;nt put cool air into the rooms as for the flight what can i say the seats and leg room get worse
March 31, 2014