5* get away
I have stated in Egypt many times but this was the first in hurghada. Stayed for 11nts at the sentido crystal bay (soon changing to sunrise grand crystal bay) and it was fantastic. The hotel was beautiful. Everything was impeccable. The rooms cleaned daily at times convenient to you. The food selection was amazing. Full unlimited use of the a la carte restuarants (med and indian) as well as the Mexican and Asian located next door at the sunrise select mamlouk (changing to sentido mamlouk). These get booked up quickly so I would suggest that once you have checked in and found your room, head straight back to reception and book in as many times as you can. Just like the restuarants, you also have use of the beach and bars at both the sunrise mamlouk and sunrise garden beach. All three hotels are next to each out but the sentidos beach is set back in a cove and incinerated into the hotel. There was never a problem gettin a sun lounger on beach or pool side as the hotel is never more then 70% full. This also made a huge difference with service. The staff would get to know you and prepare everything to your liking. I must admit that in holiday we like to keep ourselves to ourselves but the staff made the stay very personable and had our favourite drinks and preferred sun beds ready for us each day.
I have a rule where I don't like to go back to the same hotel twice but u have got this booked up again for a winter break in march.
If you want a full on program's of activities, stay next door at the mamlouk but if you want a relaxing holiday then you won't regret booking the sentido crystal bay
October 15, 2012
Could not fault this fantastic hotel in Egypt.
This was our second visit to Crystal Bay Hotel in Egypt and will be returning again next February. The food, staff and facilities are excellent. Our room was beyond our expectation and in a great situation.An ideal time of the year to visit to escape the English Winter.
February 25, 2014
Great winter break at sunrise crystal
Had great winter break, food and staff fantastic, don't usually go back to a hotel as we like to have a change, but would definitely go back to this hotel , can't praise it highly enough !
February 13, 2014
Winter Break in Hurghada
Whilst the hotel was not full , what a lovely break . The staff could not be more pleasant and polite.
All the guest areas were spotless and where ever you went there was always somebody cleaning , sweeping or scrubbing.
My thanks to the staff at the Pool Bar and the Lobby Bar who were very attentive , if you get a chance you must visit the smoking cafe to try the pipe , very very very funny evening .
Thanks to all at the hotel
January 24, 2014
Great hotel and just as good the second time
My Sister and I returned to the Crystal Bay Resort after an excellent stay in April 2013. We were not disappointed. The overall standard of the hotel, its cleanliness and the friendly, attentive attitude of the staff and management are exemplary.
The all inclusive food choices, given that the Crystal Bay is one of 3 sister hotels, which each have specialist restaurants - 2 each, make eating out in the evening special and varied.
It is hard to single out staff because almost everyone is so helpful but Mustafa, on the beach, Hamdy, Oday and Omar, all waiters and Todd in the Animation Team are worthy of comment, with respect to making our stay special.
We are already researching holiday at this hotel early next year.
January 20, 2014
Although we liked this Hotel, the Staff were excellent, but the food and entertainment were very disappointing,
We enjoyed the Hotel, but the food and entertainment was well below the star rating. I do think Thomas Cook should check out the star rating. When we arrived on Christmas, Eve our flight had been delayed the Buffet Manager was very stroppy because we hadn't booked to eat in the Buffet even though I explained we had just arrived, not a very good start to the Holiday. The Buffett on New Years Eve was terrible and myself and my Daughter hardly eat anything. The entertainment was very bad in the evening with children running around everywhere, perhaps the Hotel should look into a area for people with no children.
January 9, 2014
Fantastic 5* +
Just spent Xmas at the sunrise crystal bay Hurghada and would recommend again and again and would go back in an instant.
Food fab great choice and al a carte restaurants were first class our favourite was Indian and Mediterranean , staff so friendly and so happy to help first class service. Hotel itself immaculate inside and out staff work 24/7 to clean trim prune etc, pools clean and one heated, ample sun beds fresh clean towels, spa on site fab too my friend and I had to treatments why we were there at very reasonable prices .
The Xmas gala was fab the hotel went all out on decorations and drinks etc staff always looked immaculate too.we had 6 children in our party aged between 4 and 16 and they all had fab time and always found food to eat that they liked , we had one night there was no hot water but rang reception and it was sorted within the hour , always happy to help and tried there best to please , we definitely will go again.
January 6, 2014
fabulous winter break in hurghada
the hotel mamlouk palace, was a beautiful and friendly place, from the moment we stepped through the door, we were attended to at once.
Our luggage was taken to our apartment, a basket of fruit was put out for us firstly and,from the balcony we had a stunning sea view, We had everything we could ever wish for clean towels daily,and fresh water was in great supply, toiletries not just the proverbial soap and gel we also received shower caps and other goodies.
The food in the restaurant was delicious and every taste was catered for.
The room as well as the whole complex was spotless. Would we go again? it's already booked as I type this.
The staff were courteous and extremely welcoming we have told everyone how amazing it is.
January 4, 2014