About Thomas Cook Reviews
We now feature holiday ratings and holiday reviews written
by genuine Thomas Cook customers on our website.
We've added this so that you can write reviews and share your hotel ratings and hotel reviews. Travel ratings and travel reviews are really useful when researching your next holiday, as you can find out what genuine Thomas Cook customers like you thought of the holidays you are looking at.
How do I write a review?
By clicking on the write
a review link of the Thomas Cook customer reviews page, you will first be
asked to log-in or sign-up to a My
Thomas Cook account. Not only will you then be able to write a review of your Thomas Cook
holiday to share with others, you’ll also be able to save your favourite holiday shortlists and
store your details for speedy online bookings. By creating a My Thomas Cook account you are
agreeing to our privacy policy. You
will then proceed to the write reviews page where you will be asked to fill out your holiday
details and rate and review your holiday experience. You will receive a confirmation email once
your review goes live on the website.
What should I include in my review?
Write some information in this box that will tell other customers about your impressions of
your holiday to help them decide if it suits them or not. You may wish to write about the
service you received from Thomas Cook, the standards at the hotel, facilities that you made use
of or that you felt were lacking or the location of the hotel. In your helpful tips you could
let other holidaymakers know about things you found out on your holiday, such as a deserted
beach or a great restaurant nearby.
What should I not include in my review?
There are certain things that you should not include such as obscene or discriminatory
language, links to other websites and personal contact details. For full details please read
our review guidelines. By submitting your review you are agreeing to our terms and conditions.
What if I have a complaint?
If you have a genuine complaint about your Thomas Cook holiday then please contact our Customer
Relations team as we cannot respond to individual reviews. Customer
Relations contact details.
How do I read a Review?
On thomascook.com you can read real holiday reviews from genuine Thomas Cook customers. We
feature reviews from all our major package holiday destinations including Zante reviews,
Tunisia reviews and Gran Canaria holiday reviews. Simply go to our customer reviews section, select your
destination, resort and accommodation and click ‘Read’.
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