Contact Us
You can contact us in a number of ways if you have
a query or need some extra help.
FAQ's
We have all the answers at your finger tips right now; it's quick and easy and we have over 100 frequently asked questions to assist you before and after travel.
Visit our frequently asked questions page to find out more.
Technical Support to Book Online
If you require help or support completing your booking online, you can call our Technical Support team on 0871 895 0060. (Mon - Fri: 9am - 9.30pm, Sat & Sun: 9.30am - 8.30pm).
Booking Your Holiday
For the lowest prices with no booking fees, please visit our deals page to view our latest deals online.
If you would prefer to speak to a Sales Agent to book your holiday please call us on 0871
895 0055. (Mon - Sun: 8am - 10pm).
Once You've Booked
If you have already made a booking, have a query before you travel, need to make a change to your booking or wish to make any special requests on your booking, you can e-mail us by clicking contact us.
If you have a 'Package Holiday' booking and wish to speak to one of our Customer Service Agents, please call on 0871 895 0045 (8am - 8pm, Monday to Saturday).
If you have booked a 'Tailor-make' Flight + Hotel, Flight Only or Hotel Only after 18 December 2009, please call us on 0203 027 5100 (8am - 10pm Monday to Friday, 9am - 10pm at weekends).
After Your Holiday
If you have just returned home from your holiday and wish to provide us with feedback (good or bad) then please complete our online form.
Once you have completed the form and submitted your feedback to our Customer Relations team they will endeavor to provide, within 7 days, either a response to your feedback or confirmation that the matter is being looked in to.
Contact Your Local Store
Use our store finder to locate your nearest Thomas Cook or Going Places store.
Please Note: If you need to make a change to your online booking then please phone 0871 895 0038 as it is not possible to deal with online enquires in-store.
Feedback
Customer Reviews
Share your holiday experience with the world by writing a review of your Thomas Cook holiday on thomascook.com. Rate your holiday experience and tell other Thomas Cook customers about your impressions of your holiday.
Make a Payment
Your holiday is nearly here, so it's time to make a payment. If your booking reference starts with a 4 digit number followed by a dash then 7 digits (eg 1234-1234567), you can pay the balance of your holiday using our secure online payment system.
Newsletter Sign Up
Sign up to our eNewsletters to receive the latest deals and offers from Thomas Cook and our partner brands.
Retrieve Quote
Already found a deal? Enter your quote reference here and go straight to your ideal holiday
