Advanced Passenger Information
What is US Advanced Passenger Information?
For security reasons the US, most EU States, and other countries now require Thomas Cook to provide details about their passengers before they travel. This is known as Advance Passenger Information (API). API is designed to enhance border security by providing Border Control Agencies with pre-arrival and departure manifest data on all passengers. Thomas Cook will only provide each country’s Customs and Immigration Authorities with the required relevant information.
Who is required to provide Advanced Passenger Information?
1. All customers travelling to the USA, will have to provide API (sometimes referred to a US Secure Flight Passenger Data). 2. All customers departing the UK for selected destinations (except for the USA) will have to provide API. (This may be referred to as the E-Borders scheme) Different airlines and tour operators have their own websites to support this requirement. Our website is designed to collect information from customers booking through Thomas Cook Tour Operators (Thomas Cook, Airtours, Sunset, Manos, Neilson, Club 18-30, Direct Holidays, Airfares, Return flights booked on Flythomascook, Flexibletrips). You will need to enter the Booking Reference from your tour operator. It is recommended that the lead passenger named on the booking takes responsibility for entering the Advanced Passenger Information for all passengers on the booking (including infants).
Which countries does this apply:
The collection of API will be happening in two ways and will be phased in by destination. Table correct at November 2009
Does Advance Passenger Information guarantee me admission to the United States?
Completion of Advance Passenger Information is one of a number of requirements you must follow to be eligible to travel to the USA. Other entry requirements include having a machine readable or biometric passport for all travellers. You must also be eligible to travel under the Visa Waiver Programme (VWP) or apply for a visa - visit https://esta.cbp.dhs.gov.
By meeting all of these requirements and providing your Advance Passenger Information to us on this website, this establishes that you are eligible to travel to the United States but does not guarantee that you are admissible to the United States. Upon arrival in the United States you will be inspected by a Customs and Border Protection officer at a port of entry who may determine that you are inadmissible under the Visa Waiver Program or for any reason under United States law.
How long is the Advance Passenger Information I provide valid?
The information you provide is specific to the booking and journey you are undertaking. If you have more than one booking with us, you will need to complete Advanced Passenger Information for each booking. Please note, if any passengers are added to the booking or any changes are made to existing passenger details (such as title, initial or surname) and you have already completed your Advanced Passenger Information, this will need to be re-entered. For travellers to the USA, if you or your tour operator has changed your accommodation since you entered your Advanced Passenger Information, we will require you to submit all your Advanced Passenger Information again.
When do I need to provide my Advanced Passenger Information?
We can accept your Advanced Passenger Information between 28 days and 7 days before you travel, however, after booking please wait 72 hours before entering the website. If you are having difficulties in entering your API details please do not be concerned as this information will be collected at check-in as part of the normal check-in procedure. If you are travelling within 7 days of booking your holiday/flight, we will collect your Advanced Passenger Information at check-in.
What should I do if the information on my passport has changed?
If you or anyone else on your booking obtain a new passport or there is a change to your passport information or that of any passenger on your booking, you must re-submit the Advanced Passenger Information for all passengers on your booking. Is there a fee for providing Advanced Passenger Information? Currently there is no fee to provide us with your Advanced Passenger Information.
Is this Website secure and private?
What if I have made a mistake on my Advance Passenger Information?
You will have the opportunity to review all passengers details before submitting your Advanced Passenger Information – before confirming the details you have entered, click on the ‘Change’ button and you will be taken to a screen where you can select one or more passengers details to re-enter. (Please note, for security reasons any previously entered information will not re-appear and you will need to submit this information again).
If after you have confirmed all your details you realise a mistake may have been made, you can log back onto the website and change one or more passenger details. For security reasons any previously entered information will not re-appear and you will need to submit this information again.
I am not flying with Thomas Cook Airlines, why have I been directed to this website?
For charter flights it has been agreed by the Travel Association (ABTA) that your Tour Operator will collect the data (regardless of which airline you are flying with). For charter flights it has been agreed by the Travel Association (ABTA) that your Tour Operator will collect the data (regardless of which airline you are flying with). For Thomas Cook Tour Operations holidays (Thomas Cook, Airtours, Sunset, Manos, Neilson, Club 18-30, Direct Holidays, Airfares, Return flights booked on Flythomascook, Flexibletrips) you have been asked to enter your Advanced Passenger Information on this website: www.thomascookapi.com We are only collecting Advanced Passenger Information for Thomas Cook Airlines and Monarch Airlines You will also need to wait at 72 hours to submit your API data if your booking has been made between 28 days and 7 days prior to departure. www.thomascookapi.com
If your flight is with another airline, we will pass the information you provide us with onto that Airline. You will also need to wait at 24 hours to submit your API data if your booking has been made between 99 days and 7 days prior to departure.
I am flying with Thomas Cook Airlines, but the website does not accept my Booking Reference?
• Please check that your departure date is no more than 28 days away and no less than 7 days before you are due to travel. Our website will only recognise your booking reference between these dates.
• You will also need to wait at 72 hours to submit your API data if your booking has been made between 28 days and 7 days prior to departure
Please make sure you holiday was booked through a Thomas Cook Tour Operator (Thomas Cook, Airtours, Sunset, Style Holidays, Direct Holidays, Neilson, Club 18-30, Airfares, Flythomascook, Flexibletrips). If you are flying with Thomas Cook Airlines but booked your travel arrangements through another company, please refer to their website. Please see examples below. http://eapi.thomson.co.uk. For holidays with Cosmos or Monarch please visit Monarchs website
For holidays with Cosmos or Monarch please visit Monarch’s website
What if I do not have internet access?
Advanced Passenger Information systems are internet based. We recommend you visit a local library, internet café, use the internet at a workplace or ask help from friends or family if you do not have internet access at home.
Can I provide Advanced Passenger Information at the Airport?
Yes, if you are having difficulties in entering your API details on our website please do not be concerned as this information will be collected at check-in as part of the normal check-in procedure
I am buying in flight services and need help
Please email us at TCHDPreTravelAdmin@thomascook.com.
I need extra help
There is a limit to the information and assistance we can provide and unfortunately our staff cannot accept your Advanced Passenger Information by phone or email due to data protection legislation, please e-mail us at TCHDPreTravelAdmin@thomascook.com.